Community resources
Community resources
Community resources
Jira Service Management
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Currently, if I give additional field in JSON payload which is not present in create field, I am getting the following error in Postman: "customfield_10436": "Field 'customfield_10436' cannot be set...
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Hello. Such situation. It is necessary to track when a change is made in the field of the parent request and then transfer the data from this field to all child requests (same field). It is possib...
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Hi, I’m looking to create an asset with a schema of Brand -> Products. The structure is 1:many with the Brand:Products, but I can’t seem to sort out the proper way to configure the object...
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Now we use Jira Software version 7.12.3 and I face issue about our project can not receive message from who send message directly to our email. As I researched I found our version can not...
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Halo , I was having this problem (Screenshot) when i as user (has access site only) , viewing a confluence page that have jira service desk report count issue , inside of it. Confluence page ...
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Hi, I want to communicate with the Jira Service Management REST api's via NodeJs. I am following this guide. When I create a new application link (I fill in the url, click on create...
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Hey everyone, I am looking to set up a couple of reports to measure my CSM's "true" response and resolution times. Currently the clock stops on certain ticket status...Waiting for Customer etc. I...
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I want to give a view option of archived issues for the normal users who don't have admin privileges. So, user able to see what are the archived projects. just they can view and no need to do anythin...
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I'm working on a project in which the main goal is to create a service desk where multiple customers can use different portals to send tickets to the same project. The reason behind this is that I do...
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Hello, Does anyone know where I can find a Jira Service Desk manual but from the customers point of view? Basically, I would like to let my customers know how to move around their portal and how to ...
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Hi When ITSM project created in JSM we have below fields are created automatically. Planned Start Planned End Actual Start Actual End How we can set a condition that Actual Start and Ac...
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Hi I am implementing a change management process in JSM, as part of this I have a statuses named "Scheduled", "Implement" added in the workflow. I have date added Date Time fields (Actual St...
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HI Community, what happens to the dashboard or filter if I archive the project and it's in JQL? Thanks Regards, Saqib Dar
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I have created the SIM asset along with the Network Operator and SIM Status as related objects. But when I do a csv import and use the placeholder mapping, the object references are not mappe...
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Hello. We currently have 8 projects (Jira Software) running, which has been in production for some 3 years. We are looking at leveraging Jira Service Management, in particular ‘Services’. Woul...
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I want to be able to open this filter at any time of the day and see ONLY the tickets due the next business day. Is that doable?
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Hi everyone. I’m a new Atlassian user. Our college is using the Jira Service Management system as of last Thursday. I’m really excited about learning the product for our new workflow. I’m l...
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I would like to do the following. 1. Extract the issue value which will return a string like "Topic - Title[ID]" 2. Only use the ID from the string above in my query to the data returned by m...
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When I go into to raise a request in the customer portal, a few of the forms do not populate after I click on the issue types link in the portal. Any thoughts on why this could be? These ...
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Hi there, I'm an administrator of a project within a Service Management Group. Despite belonging to the same Administrators permission group as the Project owner, I am unable to filter by creators o...
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There is an option to enable or disable it but I want to know what it means.
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I´m trying to show users SLA regarding their tickets on the customer portal, so users know how long it would take to resolve their issues. Is it possible? I´ve seen a screenshot that shows exactly ...
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Hello, I would like JIRA to send an email to people every week with the results of multiple filters via automation. I'm trying to use the lookupissues smart values with ...
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Hi, In the Field Configurations i can see only 2 projects for the same field configuration but i want only One for One project. Please find the below screenshots for your reference. Do we have...
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Hello, I am working on creating custom issue types for change control management requests which do not use " Request Type" field at the create an issue screen. How can I remove ...
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| Subject | Author | Posted |
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| Friday | ||
| October 29, 2025 8:42 AM PDT | ||
| October 27, 2025 8:46 PM PDT | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT |