Automation - Extend due date based on status change

[Sam Fowler]

Is there a way to update the due date based on another date field, or automatically extend 30 days when a status is updated?

We hold accounts during off-boarding for 30 days, I would like to transition the status to "waiting to expire", add 30 days to the due date then notify the team on the due date to delete an account.

[Joseph Chung Yin · Accepted solution]

@Sam Fowler -

Hi Sam:

You have two options to accomplish this, please take a look below -

Option 1 - Customize your WF by adding a post function call to update the due date field based on your criteria.  You may need additional paid add-ons for this type of WF customization which one can implement with little or no coding required

https://marketplace.atlassian.com/apps/6820/scriptrunner-for-jira?hosting=cloud&tab=overview

https://marketplace.atlassian.com/apps/292/jira-misc-workflow-extensions-jmwe?hosting=cloud&tab=overview

Option 2 - Create automation rule via Automation for Jira (this comes with your JSM subscription out of the box).  Where the rule can be triggered off by "Issue Transitioned" event + create condition (your criteria) and then conduct an Edit Issue action.  Here are the links for automation rules setup for your reference -

https://support.atlassian.com/cloud-automation/docs/jira-cloud-automation/

https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC

https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/  (This gives you the ability to reference issue's data for further customizations)

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.