Satisfaction comment in a custom field through automation doesn't work correctly

[Damian Gajda]

Hi,

I have a problem because I would like satisfaction comment to appear in a new custom field "Satisfaction comment" through automation.

I have created a new custom field "Satisfaction comment" and automation looks like this:

And here i have a problem

When i add a rating and a commentary to ticket, comment does not appear in this field. If I do it again in the same ticket and add a different comment and a different rating then rating changes, "satisfaction comment" field is filled with the first comment like this:

why only the second time the field is filled? I needs to be done in the first time

in audit log can see that the role starts twice:

I have no idea what could be wrong.

Thank you very much for your support on this topic

[Simeon Leatherland]

Hi there,

Thanks for reaching out! So we can get a little more info about this problem, it’s best if you raise this through the support portal at https://getsupport.atlassian.com/ so the team can take a closer look.

Simeon