Community resources
Community resources
Community resources
Jira Service Management
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Destinatários copiados pelo cliente não estão sendo replicados para o JIRA. obs: o cliente envia um e-mail para criar o chamado com algumas pessoas em copia porém ao abrir o chamado as pessoas que e...
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This workaround is intended to people that would like to set up an “Alert Notification” whenever a specific issue queue has reached a certain threshold. We will make use of Automation For Jira, JQL, ...
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Hi I am trying to update the Approvers groups based on a Multiselect custom field when the Issues is created. I have a field name called "Product Name" and it is Multiselect type. It has 5 ...
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jira.field.resolution.exclude is used to Disable a particular resolution on a status - For example, if you want to disable the “Duplicate” resolution on a transition. This will make the resoluti...
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is there a feature or plug in that would help add on the options already available on a custom field , no matter what the custom field type is ?
- Question
- cloud
- data-center
- jira-service-management
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Hi, Can some will help me out how to remove the Status "All subtasks are not Ready for Approval" Please find the below screenshot. where can i check this extra status i want to remove this one...
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Hi There, I'm looking to edit the automated replies we send to customers from our support Jira account. We have a request type under 'Add new user' - I'm wondering if it is possible to create...
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Is it possible to use external import for us to sync data from okta going to insight? If possible, how can we do that?
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I'm trying to create an automation rule which would copy a URL link from the description field and paste it into a custom field (custom field type: URL field). Use case: Some of our clients do not...
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Are there any Managed Services Providers (MSP) out there who are using Jira Service Management to support external customers in a B2B environment? Based on a review of the product documentation, the...
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Dear all, We have a customer who is using Jira cloud internally. They actually need to create a new service portal in order that their own customers can submit request from that portal only. As th...
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Hi There, I am trying to find a way to approve Jira tickets via Slack. I put in an automation rule in Jira that triggers a notification to Slack with the link to approve/decline a request. I'd...
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Hi, how to get rid of that annoying paragraph code lines It's only appears in a my custom description of attachment field And only in a transfer screen <p> exampletext </p>
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I can see all the users under Approver drop down and I just want 2 users to have approver access for service ticket, so how can modify approvers list in a service request
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Hi, Is there a way to send an e-mail to a user that is mentioned in a comment? For example: When "@jack can you comment on this ticket?" is entered in the comment, then i would like to auto send...
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Does Jira provide the Ability to restrict access to logs, for example even for System Administrators? regardless of hosting option ?
- Question
- cloud
- data-center
- jira-service-management
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Hello Community, We have a fresh set up Jira Service Management as a Data Center version in the cluster with a postgres DB. We get a some cluster error and could not found the cause. What we have ...
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In reporting and error logs , Does the system support reports labeling based on its classification? and if not is there a plug in that can help with this requirement ?
- Question
- cloud
- data-center
- jira-service-management
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I am new to Jira. In my service project customer portal, I cannot see the form for the customers in order to submit a request ticket. I have checked that using a customer account as well as my projec...
1,035 views 2 0 Deleted user January 16, 2023 -
Hi guys, I'm trying to fetch object attribute and copy to custom field in the same issue, I'd like to use automation, is it possible? There's a post-function that could perfectly get it don...
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Hi everyone, I want to populate the 'Department' field based on the issue description. Example - Issue Description: Employee Name: FirstName LastName - Employee Location: USA - Employ...
1,457 views 5 0 Deleted user January 16, 2023 -
Hi, In one of my automation if i have this transition error: Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for is...
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...erraform.getFormValue(); if (TerraformValue !="12821") // Yes { Attachment.setRequired(false) } else { Attachment.setRequired(true) }
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I have a Jira Project in which no issues have been created. The project lead has asked that one of the states, ACTIVE, be renamed to OPEN. The states in this workflow only have All ...
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Prezados, tem um projeto que criamos em produção que quando abrimos chamado e anexamos um arquivo seja pdf/word ao tenta abrir o chamado no portal o cliente ou outro adm além de quem abriu não conseg...
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