Community resources
Community resources
Community resources
Jira Service Management
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I am new to Jira Assets so I am doing all this conversion from our existing app to Jira using the documentation. The import process doesn't appear readily available. I have ~2500 servers of va...
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I am a complete newbie whose work is now managed in JIRA tickets (which are "issues", I think.). I tried to used the Search widget from the screen of the project's Kanban board. Since I ...
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I've been using JSM forms (ProForma) to make my request forms easier for everyone. Typically I create Jira custom fields for each ProForma field to link the two and capture the data in a manageable w...
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Is it possible to create another queue group seperate from the Team Priorities and Other that we can re-name. We are wanting to group issues by Sub-Systems and other possible systems as well. Would p...
- Question
- jira
- cloud
- jira-cloud
- jira-service-desk
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I am looking at implementing Time Tracking in our organization. To do so I want to create specific tickets that people can add specific details, like a ticket soley for Time Off, another for Meetings...
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Is there a way to move objects to an Object Type in Assets? For example, I have an Object Schema that I have several Objects Types, each object type has a hundred or so objects i...
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Team, I would like to have a separate key for service request and incident? For example: SR Service Request and IN Incident. Please advise how can i do that? Ankit ...
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Hello, I am trying to enable deep clone but the target project is not available. I get the error: "We only show target projects for which you have the "Create issue" permission, and that are ...
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I inherited a fully functional Jira Software project with lots of issue types and automations created that Management would like to migrate to Jira Service Management (since as is we're needing to pr...
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Hello, I need to periodically export the content of a filter to excel format and have it sent by mail. I have tried the subscription option but the information format does not work for us, it must ...
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Title. There are emailed alerts triggering on multiple servers indicating a heartbeat has not been received. I checked the history of each server's scheduled runs to ping a heartbeat and they all s...
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Trying to find documentation has been tough. But we have been experiencing issues revolved around this configuration menu. What are the differences? Why is it when you set a field in issue view and s...
1,509 views 3 0 Deleted user January 31, 2023 -
Hi, I am using the field User Picker (multiple users) to pull a set of users from active directory, however, it appears certain users are not appearing. Even when typing in the users full ...
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Hello I would like to clarify that my request is for my main Atlassian account used for my work. The account currently used is for help support only. To log in to the service, I use the Microsoft l...
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Hi, I have set up an automation for sending a web request (with the web request action) to a jira data center system. While the service desk is public and accessible via SOAP/Postman....I get ...
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Hi, Sometimes we receive Support Requests, and we can't differenciate if the request was sent directly to us, or we're just in CC (in the original E-Mail). How do I add this into the view of t...
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Hi there! We have set up the integration between OpsGenie and Jira Cloud so that when an issue is opened in a given project in Jira, an alert is automatically created. The problem now is we also wor...
- Question
- cloud
- jira-cloud
- opsgenie
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How to display data dynamically in a custom field based on the selection of a previous custom field?
In the Jira service management portal, I have a custom field and based on the selection of this custom field, I wish to display the choices related to the previous selection in another custom field. ...
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Hello, I want to create reports, based on the tracked time within JIRA Service Management. Eg. How many issues have no tracked time, how many issues have more tracked time than estimates, how much ...
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Hi! On Customer Portal we have checkbox "Notify Me" I need a way to remove this checkbox for another user. For example, by automation. Any ideas?
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HI ALL, I am searched to create JQL to search for incidnets with closed/resolved linked changes for example. Any Ideas BR,
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Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients?
Can we use Jira Service Management for enabling, tracking and managing Change Requests from Clients, in a Software Development environment?
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How to remove or hide the personal access token option jira service management in requester profile page.
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Hi all, I have set up the Datadog integration to the letter following this guide: https://docs.datadoghq.com/integrations/opsgenie/ When a monitor triggers in Datadog it is successfully sent and c...
- Question
- opsgenie
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Hello dear community, we want to offer for our customers in the service desk that they can see all their placed tickets. Unfortunately, this is only possible if the ticket creator adds all participa...
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| 27 | |
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| Subject | Author | Posted |
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| 57m ago | ||
| September 9, 2025 11:40 AM PDT | ||
| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT | ||
| July 24, 2025 12:26 PM PDT |