Community resources
Community resources
Community resources
Jira Service Management
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...oken 'P1': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)"P1"; line: 1, column: 3] Tried chat support with Opsgenie, no help from them. i...
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I set up 5 different Forms for a specific Service Desk as shown here: I also set up these Portal Groups: And I set up a couple of Issue Workflows. Here is one: QUESTIONS: 1)&nbs...
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Hi, We've recently moved to Jira Cloud and using Microsoft OAuth instead of IMAP and users are reporting that emails are being deleted from the mailboxes. I can't seem to find any setting to turn t...
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Hello, I am trying to create a service desk with the IT ASSET free app inventory and I have difficult creating a custom field so that when I submit a ticket in Jira to be able to see the IT Asset tha...
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Hello, I was wondering if there is a way to make it so that our website we use for JIRA can be redirected from an "A Record" by DNS. The Customer Service Portal that students see does not contain a ...
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Is the above even possible? Example: Agent 1: 21 Agent 2: 9 (he has some issues!) Agent 3: 33 The idea is to highlight that we need to work with Agent 2 because he/she is only closing an av...
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In JSM, When creating a Change/request from portal, is there a way to display all changes/requests that have a change start/end date within the same window as this new change's change start/end time?...
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I have a creative team (web design, ads, video, etc..) and we currently use Trello and get ticketed creative requests via Jotform along with creating our own requests from emails or manually. I am lo...
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In JSM, we have managers that want to track changes to the Components field for reporting purposes. Has anyone done anything like this?
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Our professional services team created many different object types when they setup JSM for us. If I needed to see see information in a custom field we created for Desktop, Laptops and Tablets h...
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Hello, We need to migrate a self-holded jira service desk server of a project to this cloud environment. As it is an external project we are not sure if we can use the Jira Cloud migration A...
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When I save the filter the approvers and immediate head is not saving unless I select the individual user/group . I wanted it to save "all" so I don't have to select each user/group. In other word I ...
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So I'm trying to create an approval automation for this JSM project and keep running into this issue. Currently, there are only three members on my team, but during testing, I discovered that if any...
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I would like filter assets objects using the (locked) field "Organizations". Example: The reporter is part of a organization in the jira project (e.g. PowerWorker). The machines (objects in assets)...
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Hello people!! With this endpoint we get a list of Service Desks: https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk I wonder if there is a way to get the agents of ...
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Buenas tardes: Estamos intentando migrar a Jira Service Management desde un server que se encuentra "capado". ¿Podrían indicarme que dominios y/o rangos de ip hay que permitir para llevar a cabo la ...
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Is there a way that within a certain project, you can put a time limit for instance 20 hours, and as you log time against tickets, once you get close to the limit, you can get an alert to tell you th...
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Hi everybody, I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de". The custom field is a user picker field and it works...
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I am looking to see if it is possible for the 'time to resolution' field can be hidden within a project. By looking in the project settings, I think it's something that can only be modified by JSM an...
- Question
- cloud
- jira-service-desk
- jira-software
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How can i force the selection of two fields in a Select List (cascading). If you see in the second photo there are two fields but if i only select in the first field i can open the issue.
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How to filter tickets using keywords
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We have a project and two issue types in it (lets call them type1 and type2) that are always related Type2 would be created only after type1 was created and resolved. They could be hours or months a...
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Hello,, is there an easy way to fill in the assignee or approver of an incident with the lead or assignnee defined in the component defined in the incident ? or do I have to do scripting ? thank y...
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Weekly: Top 10 most logged Tickets, Cause & Resolutions, Top Increased/Decreased Ticket Types Top 5 Improvements to the system and what effect this will have on Support # Of tickets Logged vs...
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I have Insight objects Hardware, Location and Group. Hardware object has Location and Group attributes which reference to Location and Group objects. Similarly Location has al...
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Atlassian Community Events
| User | Count |
|---|---|
| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 21 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |