Community resources
Community resources
Community resources
Jira Service Management
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Hello, I'm trying to set up notifications so that we can see certain custom field data within teams notifications and have set up the following to be displayed: However when i check the...
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Hello, I integrated Jira Service Desk/ Service Management with Opsgenie with Webhook. My goal is to create a Jira ticket from an opsgenie alert. I have tried multiple integrations, with oec enabled...
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Hi! When I remove a person from Approvers, that person still has access to the request. Why and how to stop it?
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Hello, I need some help. Here is what I am trying to do: For our organization I created three different REQUEST TYPES. All these REQUEST TYPES are part of the same project. The i...
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hi guys, I'm new to Jira SM, I want to learn. please provide some reference doc's or videos
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Hi All, I have an automation rule which works perfectly on every ticket but today I had one ticket where the automation failed. Error is Too Many Request and took 22s to run rather then the usual 4...
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Hi all. We are trying to use opsgenie to send voice calls (alerts) to our maintenance team. For this we want to implement our own gsm gateway (or similar hardware) Is there a recommended comp...
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- opsgenie
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...oken 'P1': was expecting (JSON String, Number, Array, Object or token 'null', 'true' or 'false') at [Source: (String)"P1"; line: 1, column: 3] Tried chat support with Opsgenie, no help from them. i...
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I set up 5 different Forms for a specific Service Desk as shown here: I also set up these Portal Groups: And I set up a couple of Issue Workflows. Here is one: QUESTIONS: 1)&nbs...
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Hi, We've recently moved to Jira Cloud and using Microsoft OAuth instead of IMAP and users are reporting that emails are being deleted from the mailboxes. I can't seem to find any setting to turn t...
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Hello, I am trying to create a service desk with the IT ASSET free app inventory and I have difficult creating a custom field so that when I submit a ticket in Jira to be able to see the IT Asset tha...
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Hello, I was wondering if there is a way to make it so that our website we use for JIRA can be redirected from an "A Record" by DNS. The Customer Service Portal that students see does not contain a ...
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Is the above even possible? Example: Agent 1: 21 Agent 2: 9 (he has some issues!) Agent 3: 33 The idea is to highlight that we need to work with Agent 2 because he/she is only closing an av...
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In JSM, When creating a Change/request from portal, is there a way to display all changes/requests that have a change start/end date within the same window as this new change's change start/end time?...
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I have a creative team (web design, ads, video, etc..) and we currently use Trello and get ticketed creative requests via Jotform along with creating our own requests from emails or manually. I am lo...
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In JSM, we have managers that want to track changes to the Components field for reporting purposes. Has anyone done anything like this?
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Our professional services team created many different object types when they setup JSM for us. If I needed to see see information in a custom field we created for Desktop, Laptops and Tablets h...
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Hello, We need to migrate a self-holded jira service desk server of a project to this cloud environment. As it is an external project we are not sure if we can use the Jira Cloud migration A...
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When I save the filter the approvers and immediate head is not saving unless I select the individual user/group . I wanted it to save "all" so I don't have to select each user/group. In other word I ...
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So I'm trying to create an approval automation for this JSM project and keep running into this issue. Currently, there are only three members on my team, but during testing, I discovered that if any...
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I would like filter assets objects using the (locked) field "Organizations". Example: The reporter is part of a organization in the jira project (e.g. PowerWorker). The machines (objects in assets)...
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Hello people!! With this endpoint we get a list of Service Desks: https://your-domain.atlassian.net/rest/servicedeskapi/servicedesk I wonder if there is a way to get the agents of ...
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Buenas tardes: Estamos intentando migrar a Jira Service Management desde un server que se encuentra "capado". ¿Podrían indicarme que dominios y/o rangos de ip hay que permitir para llevar a cabo la ...
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Is there a way that within a certain project, you can put a time limit for instance 20 hours, and as you log time against tickets, once you get close to the limit, you can get an alert to tell you th...
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Hi everybody, I want to change the Reporter for some issues with the value of a custom filed named "Ouvrir ce ticket pour le compte de". The custom field is a user picker field and it works...
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Atlassian Community Events
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| 40 | |
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| Subject | Author | Posted |
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| 6 hours ago | ||
| 6 hours ago | ||
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| Tuesday | ||
| July 29, 2025 10:24 AM PDT |