Community resources
Community resources
Community resources
Jira Service Management
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¿ Se puede cambiar el literal "ninguna" por otro literal como "Selecciona" en un campo de tipo select? Muchas gracias por anticipado, Saludos
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Hi, we would like to make 2 Portal Groups for 2 different groups of clients, but with 2 internet links, is that possible. Now both Portals are shown at one internetpage (https://.../portal/1). So now...
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Hi, I am trying to create a JQL query, that will bring back only tickets which were updated with a Comment during specific times. So to test this I created a ticket and added a comment. I t...
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I have an automation rule that clones Issues from one Project (ITS) to another project (ATLAS) when a specific status is selected. The problem is that the issues won't link together. Both...
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I have a setup where we have a particular issue type, let's call it 'issue type A' which when moved from one status to another, triggers the automatic creation of 5 tasks which are linked to it using...
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Hello, I am requested to create a resolution field drop down option called new computer only for a specific project. Is there any way to accomplish this? Thank you.
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Hello together I have installed Jira Service Management Data Center 5.4.1 LTS. I am now trying to set up an outgoing mail connection. On our SMTP server we do not have authentication enabled. So I d...
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Is there a way to always add an external and editable form when issue is created?
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Hi, we are using Jira Service Management so that customers email us and tickets get created. We do not use the portal. Sometimes we create the ticket and are the ones who send a message first. Whic...
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I am currently trying to give a Due Date to a SubTask. To do this, I take a custom field from the parent and try the following in the Smart Value: {{issue.parent.EntryDate.minusDays(7)}} But this w...
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Hi All! Wondering if anyone can help me at all. I have managed to add branding and change the header of our help center but the rest of the page is just white, is there a way that this can be chang...
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Hi all, We need to assign different SLAs depending on the time at which the issue was created. E.g. Issues created between 9:00 and 17:00 will be assigned SLA1. Issues created before 9:00 or aft...
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Hello, We are using the new Forms functionality in Jira, but when trying to add a field and have it rendered wiki style the field does not accept the formatting. For example when I am t...
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Can a custom series be created in JIRA Service Management Reporting? Ideally, I want to create a chart that shows the count of Active Tickets over the past month, but I can not achieve this using th...
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Hi community, trying to add custom field value (organization name of issue reporter) to issue created notification to my support team. Unfortunately, can't edit the notification template and ...
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Hi, where can I find the feedback I've sent regarding Jira SM demo?
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Hi, I created projects in Jira and created 5 users to be able to log tickets on this project account. Now i want one of the users to be able to view all the tickets logged in the project and not onl...
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Hello Team, Hope you are all doing well. I would like to kindly request for your support on a report I am trying to create. To give a bit more context, I need to check how many cases an agent rece...
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Hello, I'm trying to set up notifications so that we can see certain custom field data within teams notifications and have set up the following to be displayed: However when i check the...
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Hello, I integrated Jira Service Desk/ Service Management with Opsgenie with Webhook. My goal is to create a Jira ticket from an opsgenie alert. I have tried multiple integrations, with oec enabled...
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Hi! When I remove a person from Approvers, that person still has access to the request. Why and how to stop it?
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Hello, I need some help. Here is what I am trying to do: For our organization I created three different REQUEST TYPES. All these REQUEST TYPES are part of the same project. The i...
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hi guys, I'm new to Jira SM, I want to learn. please provide some reference doc's or videos
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Hi All, I have an automation rule which works perfectly on every ticket but today I had one ticket where the automation failed. Error is Too Many Request and took 22s to run rather then the usual 4...
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Hi all. We are trying to use opsgenie to send voice calls (alerts) to our maintenance team. For this we want to implement our own gsm gateway (or similar hardware) Is there a recommended comp...
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- opsgenie
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Atlassian Community Events
| User | Count |
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| 35 | |
| 15 | |
| 9 | |
| 8 | |
| 7 | |
| 6 |
| Subject | Author | Posted |
|---|---|---|
| 15 hours ago | ||
| Tuesday | ||
| Tuesday | ||
| July 24, 2025 12:26 PM PDT | ||
| July 24, 2025 3:21 AM PDT |