Community resources
Community resources
Community resources
Jira Service Management
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Hello, Is 4.20.X branch affected by CVE-2023-22501? Thank you.
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Hi there, I am looking at Assets and there are two existing imports in place already, both CSV. I didn't set them up so I don't have the files locally. If I run the import they run succe...
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Hi all, I hope someone could help me with my problem. Is there a way I could make a view with a filter that will display the approver names and whether they have approved a ticket or not? I know t...
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We’re excited to announce that contextual support documentation is now available for Assets in Jira Service Management Cloud! We’ve all been there - searching through a knowledge base or boun...
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At JSM, our focus has always been creating the best tools so agents can stay focused on what matters - customers. Today we’re releasing some improvements to the queues experience to support larger ag...
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The Jira e-mail handlers to create tickets from e-mail are working well. Is there any way to have the E-mail handlers send a return e-mail once a ticket is created and pass along the newly c...
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I’m currently setting up help desk for IT Team. From the customer portal, I’d like for user to click submit a ticket and then from the form be able to classify what type of issue they need help ...
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@Trudy Claspill can the email account be a shared mailbox or does it need to be a licensed email account (O365)? my desired use-case: emails sent to marketing @tripac.net ticket is cr...
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The notification of the Broken Authentication vulnerability went out saying the following versions 5.3.0 to 5.3.1 and 5.4.0 to 5.5.0 are affected by this vulnerability. Are older versions affec...
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Hi there, Here is the scenario. For new hires I want to be able to go to a form and select their name from an 'Assets' custom field. I also have a custom field for hardware assets with a stat...
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...rocessBuilder("powershell.exe", "-File", "C:\\Program Files\\Atlassian\\Application Data\\Jira\\scripts\\push_software-to-client.ps1", clientName, jobName) pb.redirectErrorStream(true) def proc = pb.start() p...
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I'm using the "List Alerts" API endpoint, as documented here: https://docs.opsgenie.com/docs/alert-api#list-alerts, but I'm not able to return the data that's on the `details` property of the al...
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Hi, We definitely don't want the reporter field to be optional but I'm wondering if there's a way to stop these automation errors from pinging my email unnecessarily, so we can focus on actual error...
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I am not seeing the Xray functions to make a JQL that allows me to see the particular executions of a test plan.
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Hello, I just saw the communication for CVE-2023-22501. Since we use Jira Service Management Server in the cloud. Is there any action that we need to take to patch this? Thank you,...
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The Jira Service Management team is energized from meeting many of you in person during our Atlassian Presents: High-Velocity ITSM event in London. The most highly-rated sessions at the event were ou...
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Hello, We are currently using Jira Server, and previously when we move our issues to Done, the issue would clone itself automatically (for future use). Now, however, the issues are not cloning when ...
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Atlassian has published a new security advisory today 1st of February 2023. CVE-2023-22501 is a critical security advisory that affects Jira Service Management Server and Data Center. The following ...
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Our Marketing team uses a Jira Service Management project to field requests from fellow employees. After triaging these requests, any that the team elects to action are 'moved' from the JSM pro...
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Hi, Does the Jira service management Trial come with the custom fields for choices:- Option buttons and check boxes and also a long description field? Thanks
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How to make Pending Reason mandatory when moving to status Pending? I've tried adding a WF transition with Field Required Validator but it does not include "Pending Reason" as one of the Fields. &n...
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I have added a chatbot widget script to the index.html file of my custom UI Forge application, however, the widget is not displaying properly on the customer portal. It appears to be blocked by Atlas...
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Where can I add customer portal columns from?
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Hello, Im new to jira so pls bare with me :) I had create a automated flow so that organization would be created based on client domain. After i had configured custom SLA's and...
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Hi, I am new to a Service Desk project. It has 3 active workflows (for different issue types) with both Transition rules and Property rules. The Transition rules are understandable but the Property ...
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