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Modify Jira status while creating issue

Jimmy Trivedi
Contributor
April 30, 2023

I use Jira Service Management. Is this feature available now, can I implement it?

 

Please check: Screenshot 2023-05-01 at 12.17.43.png

1 answer

1 vote
Teodora V _Fun Inc_
Community Champion
May 1, 2023

Hi @Jimmy Trivedi! Since the status of this improvement is Rolling out, you can expect it to come soon to your cloud instance :) 

Usually, it takes some time for the new features to roll out to all instances. 

Jimmy Trivedi
Contributor
May 11, 2023

Hi @Teodora V _Fun Inc_  Can you please let me know the approximate time?

Teodora V _Fun Inc_
Community Champion
May 16, 2023

Hey @Jimmy Trivedi 

From my experience, it takes from 1 week to a month, but that's based on how long a certain feature came to my instance.

You can always raise a support request and ask the Atlassian staff :)  

Jimmy Trivedi
Contributor
May 18, 2023
Jimmy Trivedi
Contributor
June 10, 2023

I still did not get, am I checking in wrong place or is it based on certain settings? @Teodora V _Fun Inc_ 

Teodora V _Fun Inc_
Community Champion
June 12, 2023

Hey @Jimmy Trivedi, have you tried reaching out to the support team?

There are quite a lot of updates on the JSM front: https://support.atlassian.com/jira-service-management-cloud/

So if the updated it's not already obvious on your instance, it is worth following-up with the Atlassian team. 

Jimmy Trivedi
Contributor
June 14, 2023

@Teodora V _Fun Inc_ It is saying this: Jira Service Management Free comes with Community Support. Upgrade to a paid plan to get one-on-one customer support

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