Community resources
Community resources
Community resources
Jira Service Management
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Hello, I have the following question for the technical support service: "A private channel has been created in my Slack workspace for technical support of my customers. Customers from other Slack wor...
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Has anyone gone on the journey to see if a portal on Jira Service Management can work with a W3C WAI standard such as WCAG? The standards mentioned above relate to making it easier for blind people...
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Hi, We have a strange behaviour. Our user are customer from our support portal. For a kind of request we have 2 approvers. When one of the approver has already approved the other approver can't se...
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Is this possible? Thanks.
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Koji chatbot is only working one session at a time. Is anyone using this and help?
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We have two types of customers, those who have paid support and those who doesn't. We want to differentiate natively in JSM one from another. Customers are able to pay for certain time for ...
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If I set up integration between Jira Service Management and OpsGenie using the cloud integration, I can configure the integration like when to create alerts, when to acknowledge alerts. But if...
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I am finding an automation rule which is retrieve the users of the Jira project and using this variable I can match with attribute of asset Last User and store another attribute. Which is...
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I created an Article and it is correctly showing up as I search for the topic in the portal. However below the Title it is displaying the very last sentence of the article (which is not directly rel...
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Hello, currently we are looking at the possibility of using Jira Service Management in the Data Center version. In the change management process, the date field feature should be used. However, the...
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Hello, currently we are looking at the possibility to use Jira Service Management in the Data Center Version. On the topic of email processing, we are looking at the requirement of processing a rep...
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What options do I have for connecting external reporting tools in use case reporting? In our case we are looking at Jira Service Management (Data Center version) The system should offer the possi...
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How can I notify a group of users of a scheduled change via email whilst normally only beeing able to notify one single user. Could I potentially use Automation and how would that scenario look like...
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Hi. We've got Jira using our local AD for user management. I've got a phone number in the AD object... is it possible to copy the AD attribute into a Jira custom field, called phone? Tha...
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Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to create agent groups and assign an agent group as agent to a task. Curr...
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Hello, as we are currently looking at the Data Center version of Jira service management, we are checking if it is possible to display changes that happened in subtasks in the parent task. However,...
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Hello! I am working on a form to request software for my organization. We have a non-JSM version of the form, but it's ancient and clunky. So I was aiming to replace it with a Jira form. Currently,...
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Hello, as we are currently looking at the Data Center version of Jira service management, we are looking into the feasibility of addons for the Change Calendar and have found the following addon. h...
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Hello, currently there is no change calendar available for Jira Service Management in the Data Center version as there is for the Cloud version. Is the introduction of the change calendar for the Da...
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HI, Iam using JSM 5.4.1 and I configured some approvals in the workflow. but if I want to remove some user I can't do this and it is added again :( and i have to remove the filed completely t...
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I would like to be able to provide a report to certain leaders (who may not have a JSM license) regarding the actual satisfaction comments agents are receiving. We have already utilized the sta...
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I created a select list (custom field) in issue. if it is not selected and "To do" status is changed to "in progress" or "in review" or "Done" a pop up should show. Note: (Without selecting field v...
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Hi, When adding comments to an issues and you '@' someone it only allows you to '@' agents and the reporter of the issue - no extra customers. If you have added requested participants to the issue ...
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There is a manual feature to spin up a slack channel in opsgenie, however I want to understand if there is a way with team actions/policies, or otherwise to have the slack channel automatically creat...
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How can I add the search bar to my Jira portal to look like this? Still reading articles and most say it should appear automatically once the Confluence page is linked to the Jira portal via the Kno...
Related collections
Atlassian Community Events
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| 32 | |
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| Subject | Author | Posted |
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| Thursday | ||
| Thursday | ||
| May 29, 2025 11:41 AM PDT | ||
| March 4, 2025 3:09 AM PST | ||
| February 28, 2025 8:07 AM PST |