Community resources
Community resources
Community resources
Jira Service Management
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Hi, I have set up an AWS CloudWatch integration with OpsGenie. I am receiving alerts that I don't want to receive. When a CloudWatch alarms goes from INSUFFICENT to OK I get an alert in Ops...
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When adding Access Management for Jira - Okta, Azure AD, Google SSO from Multiplier and marketplace.atlassian.com... It starts installing - says we hit a snag and repeatedly ask...
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Hi Here, In my Jira instance due to legacy automation we have configured for auto resolving of issues after 3 days of waiting for customer, many of issues are left with no resolution. Using the scr...
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Hi Here, I would like to update multiple workflows with the same postfunction. Is there any easy way to achieve instead of multiple attempts? FYI this requirement is JSM cloud.. Thanks,
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Qué diferencia hay entre Clientes, personas y Usuarios?
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Olá, boa tarde. Recebo o chamados de clientes por meio de um e-mail atrelado ao Jira, o cliente manda para: xxxx@gmail.com e automaticamente o Jira abre o chamado. Porém se o cliente envia o e-...
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Hello, I have setup Jira and OpsGenie Integration. Everything in the integration is working fine apart from the rule that if I change the status to Done of a Jira Ticket, it should close the...
1,225 views 2 0 Deleted user January 30, 2023 -
Me ayudan? Gracias!
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Veo que el campo viene por default y necesito minimizar la cantidad de opciones x Baja, Normal, Urgente, desde donde lo puedo hacer? No es como el resto de los campos que se pueden editar. G...
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Will implementing the email to ticket solution require a separate license? The link I found appear to require JIRA Service Management which from my reading seems to be another Atlassian product. Anyo...
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Is there a way for the Group field in the ticket queue can be clickable like Assignee and Status? Group Field is a select list (single choice) custom field
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Customer create a request via Portal into Project1 and then we Clone this issue with Automation for Jira to Project2. We copy all fields including customers email and Reporter, but Repo...
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I want the customers to create issues from the Teams using the Jira ITSM project. Just like it is shown in this screenshot.
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I am migrating from one domain to another and cant seem to find how to recreate the jira-administrators default group along with the other generated ones in the new AD domain? Can anyon...
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is Jira Service Management able to handle SLA billing rules for our customers... We handle support for our customers that pay for the service. We bill them at set time intervals instead of granular d...
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Hey guys. I have been trying to set up an automation rule on Jira where when an issue is raised on the service project and a component selected, the component lead is automatically assigned the issue...
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I am trying to use the Discovery Tool to sync Assets into JIRA Cloud. Everything is working fine when I tried to extract the files on the Local server and then manually imported them...
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Hello, When I use a filter and try to export data to a spreadsheet it gives me this error or a blank spreadsheet. What could be wrong?
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We have a monitoring application which creates tickes in Jira Servicedesk via API call. 1 of the fiels populated is the asset from the Jira Assets. This works fine. However, each Servicedesk is clon...
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Hi, I'm currently working on onboarding process and trying to figure out: I want to display in summary field value provided to custom field, I've searched forum but nothing helped. - Summary field...
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I have an "Employee" Schme - called "medarbejder" in Danish I want to set up so approver are fetches from assets to a field. In the Object are: "Approver for" (godkender for) - witch is a ...
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Hi Community, I would like to make my JSM a one-stop-shop for self-service and achieve as much automation as I can. I am looking into allowing people to request a new Microsoft Teams ...
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Dear all, Short question: I often have external parties or people inside our company asking for other colleagues to be invited (if they are not yet part of our Atlassian Cloud...
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My time to First Response SLA times have been working fine so far. Despite making any configuration changes, my time to first response times do not stop where they should. This situation also affecte...
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Hello team, I wanted to know if there is anyway I could identify the faulty component of an user's system / asset when a ticket is raised. A graph of something which highlights the faulty / m...
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