How do I display the name of the particpant in the comment automatically using the automation?

[Amarillas Erika]

I have tried adding this syntax, 

"Hi {{reporter.displayName}} {{participant.displayName}}

Just wanted you to know that, the issue status have been moved to Done."

but the only name displayed was the reporter of the issue. I'd like to know how do I also display the name of the participant coming from the field "Shared with" in customer helpdesk in Jira. 

[Joseph Chung Yin · Accepted solution]

@Amarillas Erika -

The custom field that you are referring is actually named "Request Participant"

Example you can use the following smart value to obtain the 1st request participant's account ID.

{{issue.Request Participants.first.accountId}} 

 Also you can take a look at the following posting asked in the past on a similar question - https://community.atlassian.com/t5/Jira-Service-Management/How-do-I-extract-values-for-a-Service-Desk-issue-Participants/qaq-p/995977

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Amarillas Erika]

Thank you, I was able to find the similar question link helpful, however, there's no solution working in displaying the email or name of the request participant, only the account ID.