Need a automation rule for if the similar ticket present means it will be create sub task

[Gooru]

I need a rule for that will check some criteria, and if there is a similar ticket, it will create a subtask in that same ticket

[Gooru]

HI @Mark Segall ,

I have already a smiliar ticket but sub task is not created in the same ticket instead of its create a new ticket with sub task.

[Mark Segall]

Hi @Gooru - If I understand correctly, you want the rule to look at an issue upon creation and see if there is another issue with the same summary and then create a sub-task on the original issue?  For example:

• Issue created (ABC-100) with a summary of Test1
• Automation finds ABC-10 also has summary of Test1
• Automation adds sub-task to ABC-10 

If I'm correct, the rule start with something like this:

• TRIGGER: Issue Created
• ACTION: Lookup Issues

  • summary ~ "\"{{issue.summary}}\""

• CONDITION: Advanced
  • {{lookupIssues.size}}
    Greater Than
    0

The question would be how would you want to handle the situation if there is more than one duplicate?  Do you want each to get a sub-task, the oldest, ??

[Mark Segall]

To confirm my understanding... when a duplicate is found, your goal is to create a new issue and sub-task?  It would work like this:

• TRIGGER: Issue Created
• ACTION: Lookup Issues

  • summary ~ "\"{{issue.summary}}\""

• CONDITION: Advanced
  • {{lookupIssues.size}}
    Greater Than
    0
• ACTION: Create Issue
• BRANCH (Most Recently Created Issue)
  • ACTION: Create Sub-Task