Automation for Due dates

[Kirsha Coates]

We are having issues trying to get due date in automations to successfully autofill dates. The autofill for dates work for a parent ticket but does not work for a child ticket (sub-ticket). We have gone through many questions here but have not found any successful solutions. 

[Suzi Firth]

Hi @Kirsha Coates 

It sounds like one of two issues to me.

Potentially you haven't selected the Issue Type in your automation when creating a new issue before editing the Due Date field.

I would also check the context of your Custom Field. Potentially you haven't selected that Issue Type to be available for that custom field.

Kind regards,

Suzi