Community resources
Community resources
Community resources
Jira Service Management
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Hello Community! I need help. The possible scenarios: 1- When an user is added in AD -> Then should be create an Assets Object automatically 2- When an user is removed from AD -> Then s...
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I'm looking to migrate to the cloud and after performing a test migration looks like I have to recreate my automation rules in the cloud. Previously on server I had a rule to send an email a...
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We have an existing 3 node Jira DC 8.20.7 version. We are planning to host JSM Datacenter 5.6 as a stand alone. 1) Would both applications share same database or would JSM have seperate db. 2) What...
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Buenas tardes, ¿Cómo están? les hago una consulta, necesito poder darle acceso un usuario externo permisos de lectura para un filtro que cree de un proyecto, el problema es que cuando le doy permisos...
- Question
- jira-service-desk
- jira-service-management
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Hello Atlassian Support! I create this ticket because I don't have a solution for this problem. I would like to export some records which contains some special characters (For example: ñ, @ or ...
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Hello, I need some help with an automation I'm working on. The goal is for the automation to identify the oldest issue in a JQL search and assign that issue to a team of agents in round robin. So far...
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Hey everyone. I need help. I am currently using Jira Service Management as an IT helpdesk. My portal consists of one form and that form is set to create a new issue when submitted. I have the notific...
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Hi, Once the Incident is created i want to send a email notification to Service Desk group how to do. Please help me out on the same. Thanks,
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Hi!! First of all I have read couple of articles with similar questions but I have not read specifically the answer to our question let me explain: We would need to be able to synchronize t...
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I would like to create a alert trigger from Slack status to opsgenie to notify us when there are issues with slack. Link reference: https://api.slack.com/docs/slack-status https://suppor...
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Hi, I am looking for a way to restrict the share option in the customer interface to certain groups. I do NOT work with organizations. Any help is appreciated. Thanks in advance Heike
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We are two sister companies who need to share some information, but not to all members in each of our companies. We had originally set up one instance of JIRA SM, with a project for one company, and...
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Hi, we use Active Directory to store all information about our desktops and laptops. We would like to sync this (daily/weekly) with our CMDB in Jira Assets. Is that a possibility? I seem to find vari...
2,144 views 1 2 Deleted user April 20, 2023 -
Hello When we create plugin pages in JiraSoftware - we can use decorators and SiteMesh create around our fragment standard Jira enveronment Have decorators for Servicedesk portal? I need create cu...
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Hi, I have requirement where i need to get the webhook notification for any custom filed is created or updated. But I'm unable to find any pre defined events which helps in my case. can someone guid...
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I want to integrate with teams however just slack option integration appears. I ve already unistall all slack apps, but the problem still.
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Noticing sometimes required questions are skipped in Forms, and they are not submitted via API. Anybody else having this issue? Searched online and echo was haunting..
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Hi, I tried to send the Jira management email and I got the FAILED or REJECTED in the "Email requests " >> "View logs" Thank you
- Question
- jira-service-management
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Hi all together, I am moving my inventory from a deprectaed system to Jira Assets. I am mass importing my Computer, Printer, ... Assets and Models by CSV. To import the avatars the only way is des...
- Question
- assets
- cloud
- insight
- jira-service-management
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Hi All, I am configuring Jira service management for the project. Client requirement is once issue is created all jira users for the atlassian should be notified via Email. How to ...
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...ignup?product=confluence.ondemand,jira-software.ondemand,jira-servicedesk.ondemand,jira-core.ondemand&developer=true Please help to reactivate my account. I have replied to the email but still y...
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When attempting to create a chat channel from an issue I get We couldn’t create the chat channel Wait a moment, then try again. I cannot get past this right now.
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I want to show users to watch big picture of every projects in roadmaps. Does anyone know some plug-in functions which can connect 2 or more projects into the same roadmaps?
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Dear Sir/Madam May I know it's possible that copy field value from issue to create sub-task automatically? As example on below screenshots: Department in issue is Team 10, and I wish Team 10 can co...
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I have received a ticket request via email from my customer. When I "reply to customer", the customer did not receive my reply.
Atlassian Community Events
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| July 11, 2025 4:42 AM PDT |