Community resources
Community resources
Community resources
Jira Service Management
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Is it possible to create reports for Assets in Cloud? I wanted one that would output all asset types into one report, rather than having to do exports of each asset type and combine the reports...
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Message when creating an object scheme - No templates could be retrieved Hello, When creating a new object scheme I get the message that no template could be retrieved. In the past, more t...
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Hi all, I would like to have the flow: when someone from the support team replies via email on the clients request, the ticket should be set to In Progress. Somehow it does not work. Please help.
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Completed my task for bonus says 24 hours to pull however can't access link was this a hoax or what do I do with this
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...This shows on the config page but when I do an email the image is not there. I checked the url via a private browser to assure it's public, which it is. Any help will be great! Thank you. h...
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I was in the middle of a bunch of legitimate tech support emails with another company when a Jira invite slipped through that turned out to be unrelated. At first I thought it was from the company I ...
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Hello, we have a JSM 5.3.3. where our Client will create Tickets via REST ... If these JIRA Tickets get a certain status, the value of certain fields have to be sent back to ServiceNOW. Is t...
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In statuses that are expected to be approved, users who approve are required to enter comments. It should not be passed to another status without comment.
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How to enable this feature 'similar requests'. I dont see it in my enterprise JIRA
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Hi, I have added the Priority field to be visible in the Portal so that our customers can choose the prior for themselves. After I did that, the priority field is no longer visible for agen...
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Hi, I am wondering what is the best aproach to connect Jira to multiple Active Directories with different domains. Currently we have Jira Data Center connected to our on premise Microsoft Act...
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I will be adding new customer in my organization it seem that I can't add his/her email in the Organization where he/she belongs. I attached an example screenshot for this type of issue. Before this ...
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Hello, I trying to debug an email loop that's happening on JSM Cloud. I have setup our Mail Server to redirect all incoming mails from support@ourdomain.com to support@ourdomain.atlassian.net It se...
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Hi, Currently I have onboarded some user to Jira cloud premium instance, I need to update the users information using rest API for Jira cloud. Is there any rest API provided from Jira end ??
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Does Jira allow to set an HTML or Text in a Jira automation that will read data from the ticket fields and insert into the notification email? Is it possible to automate a creation of the li...
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Scenario: I have a timeline under Plans -> I added a field "Estimates (d)" -> updated it. When I go to the Epic - I can't see this field. I can't find it in the 'find your field' option, and ...
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We are a cyber security business with a SOC and we are currently considering switching to JIRA. Our SOC team will need JIRA service management, but at least half of our team will only need to access...
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Please find my requirement below: 1) Create a JIRA Issue from the JSM by cloning all the values. 2) Place a comment in JSM parent ticket with the "JIRA ID" 3) Add a validator that this ...
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Hello guys, I am trying to use jira automation rules to prevent user having more than one issue assigned to him/her at "In Development" status. I used the JQL to return results count assignee...
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Are you looking to gain better control over your SLA rules in Jira and ensure that you and your team are informed before any breaches occur? With the Jira Automation Rules and the SLA Time and Report...
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After moving an issue to the done statues, it is possible to update the resolution using a the simple resolution screen that I think is just a default screen. It gives resolution options like "Fixed,...
3,120 views 6 1 Deleted user July 28, 2023 -
Hi everyone! I have 3 types of Assets objects: Object1. Labels: E1, E2, E3, E4, E5, E6, E7, E8, E9, E10 Object2. Group, with an attribute of type Labels: Group A -> E1, E2, E3 Group B -> ...
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I chose the same icon as another request type on my portal screen. I want to select a different one, but couldn't find how to do it. It seems to only be an option when you create a Reques...
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How do I restore a Request Type that I accidently deleted? Is there a way to have Jira ask me to confirm that I want to delete a Request Type? It happened so quick!
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I have no idea who or what this is for can someone please help
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