Community resources
Community resources
Community resources
Jira Service Management
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Can Jira Forms make a sub selection menu appear when an option is selected? So when the first menu item is selected I want to see 4 related items, when the second is selected I want to see 3 related ...
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We want to be notified when some of our business apps are below a certain amount of licenses and it submit a ticket in jira when that happens. Has anyone ever done this before or know if that is poss...
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Problem: If you change the Request Type names, this will break the JQLs queries used on Filters, SLAs and Automations. To solve this problem, I found that we can use Request Types IDs on ...
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When adding new areas to a published production facing portal, how does one keep it from use during the construction phase? The JIRA portal does not seem to have a way to draft a space then publish i...
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Pessoal, boa tarde! Preciso ativar o campo "desenvolvimento" dentro do projeto que estamos atuando para que os nossos devs consigam realizar branch, commit e etc. Como habilito essa função? N...
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Hello, I hope you’re doing well. I received an invitation that I thought was real and got added to a bitcoin spam/scam project in Atlassian. I believe these users are abusing Atlassi...
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hello team I'd like to know why, when I select the tickets I've created, I get open tickets as a filter, but I find closed tickets. I don't get it. Would you have an explanation for this, please? ...
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Hi Team, I've looked through the limitations, comparisons, and migration documentation, but must have missed this, or perhaps it's not explicitly stated? I have a Cloud instance, but am migrati...
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We have 10-15 users that submit a certain type of request and we want them to be able to view a dashboard that renders filter results for their requests. We want any one customer to be able to view t...
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How we can integrate opsgenie with MS MyAccess? We desires integrate MS MyAccess with opsgenie to users can request access for use opsgenie throught MS MyAccess. Is there any doc about it? T...
- Question
- opsgenie
- permission
- sso
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In my company, we have integrate opsgenie with Azure AD to authenticate users with SSO, but, we have intentions that users authenticate and receive permissions(roles) in opsgenie automatically, its i...
- Question
- azure
- cloud
- integration
- opsgenie
- sso
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Hello, I have a support project set up on Jira. My personal Gmail is linked to it and every time I receive an email, a ticket is created in the Jira project- which works great. However, if I reply to...
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We have three departments with different customer groups for support. We currently use a ticket system, which is very old and is now to be replaced. The groups are: 1. managed mobility 2. enterpri...
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Hi, my client wants to have DueDates clustered and displayed within some sort of chart. Since there is noch general Bar-Chart (why the hell not?) I thought that the pie chart could do the trick. But...
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Bom dia, eu gostaria de saber se existe a possibilidade de redirecionar chamados que estão em processo de aguardando atendimento, ou até mesmo aguardando cliente automaticamente para resolver a segui...
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good morning, i made every step like the youtube video wich explains the migration, but i still get the "you need to be authorized by site admin" message, and i'm global admin in both acconts, i'll s...
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Hi Atlassian community, Hope you are doing well. I am using the WBS Jira gant chart software and the following error is ocurring while I am trying to export an excel file of the gant chart: ...
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Can Anyone Provide ACP-420 Jira Service Management Question and Answers For Certification
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Hello, Trying to figure out a way to make an automation triggered by a new issue created to check the summary to contains and be able to check for multiple word variations? Ex...
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SLA start time for an incident should be configurable based on creation timestamp of issue it was cloned from. USECASE : A new "Service Request" is created in Jira. When support team ...
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We have a project "Bug Tracker" of type "Jira Service Management" We have another project "Product Development" which is of type "Jira Software" The problem is we are not able to list the bugs, sug...
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In
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In service management can't see the client status and client reporter field in the ticket. Is there any setting to enable it?
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The success of every company depends on customer satisfaction. To ensure this, the right IT Service Management (ITSM) tool is essential. The market leaders in ITSM solutions are Ji...
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Hi all, since a few weeks there is the new option to add information's to Organizations and customers. We have now informations in there like customer dayrates which I would like to use in ticket...
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| July 29, 2025 5:22 PM PDT | ||
| July 29, 2025 10:24 AM PDT |