Is it possible to set the SLA at the end of the next business day, regardless of what time the incid

[Anna Zdzioch]

When configuring SLA, there was a problem setting the execution time to the end of the next business day, regardless of when the incident was reported. The helpdest line works from 8.00 a.m. to 7.00 p.m., so regardless of whether someone reports a problem at 8 or 6 p.m., the time for a solution is the next End of business day. Is this possible in JSM? If not what can I do otherwise?

[Marc -Devoteam- · Accepted solution]

Hi @Anna Zdzioch 

Welcome to the community.

No this is not an option on SLA ootb.

You can look at the marketplace app Time to SLA

[Tuncay Senturk _Snapbytes_]

Hi @Anna Zdzioch 

Welcome to the Community!

I intended to include additional links above the comment made by @Marc -Devoteam- 

With Time to SLA, you can set an SLA Goal as the Next Business Day. This documentation page might help you better understand how to achieve this. You may also want to check this use case (I need next business day SLA for VIP customers!) out.