Community resources
Community resources
Community resources
Jira Service Management
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We receive our tickets via Email This Issue and have the problem that PNG files, which are in the signature as a logo, are repeatedly attached to the ticket when we reply multiple times. We have alr...
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Following the guide here I have setup Jira with Slack integration. However I am concerned about this message: "You're accessing Slack as John Doe. Does this mean the whole integration depends on...
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There seems to be a max of 100 "records" in webhookdata for Jira Cloud Automation - how can I workaround that limitation ?
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Hello, i try to setup the functionality, that someone with Jira Project Admin rights cant Add, Delete or Update Project Roles. The Goal is, that this functionality is limited to Global Jira A...
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HI Hoping this feature is available - can you enable the timeline view on a support project? I can only get it to work in a Software project Thanks
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Is there a way in JIRA by which we can limit the number of hours logged per day by any user? Current people are able to log even more than 24h on a single day, which create problems with the dashboar...
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I can't I add a Pharagraph type custom field into Context fields in Request type part, it does not let mw. I was able to do it for different Request types with a different Pharagraph field some...
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Hi ! We are thinking to change all automations to be owner: Jira Automation, and not a specific person. What are the proc and cons of it? If notify on Error is set for - owner if the automation in ...
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Hello everyone, I am looking for a way to create a report in Jira Service Management, which shows all created vs. resolved tickets per customer organization we have. Ideally, this should als...
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...d0a884343444bc3f627e306f63d118?d=https%3A%2F%2Favatar-management--avatars.us-west-2.prod.public.atl-paas.net%2Finitials%2FD-6.png" }, "displayName": "dkatrandzhiev", "active": true, "t...
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...gile_global_admin_condition=true&flexboards=true&jag=true&jaguser=true o Line: 9 o Column: 265 Environment Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like G...
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Hello! For some reason a line appears in the template even though it is not set. I only experience this with one project. I copied the html and css code of another project into this template (where ...
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I've noticed that I can't search for a user's name to check permissions. The user box keeps loading but doesn't show the dropdown list. Can someone please advise me how to resolve this issue? I ur...
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We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automat...
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We are looking at setting up some request types that are fully automated and responds to the customer with details pulled from an object. e.g. we have an objectType Online with all of our clou...
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Use JIRA Mobile Application OR use whatsapp to create ticket in JIRA > All customer have direct portal access(open access) using whatsapp > user will scan QR code to fill JIRA field or to share...
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We have a report request, to summarize the count of comments in each month. So I need to get the time of each comment. So I need 1. To get the time of each comment 2. To group the comment and...
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hello Team, we need to send notifications to DL using Automation rules. it's not working but if i add individual email instead of DL it's working. please help me how we...
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...pecifically in relation to what is surfaced INSIDE a Jira ticket that an agent may have open. Use case: It adds little value for the agent to see suggestions from the public user documentation. I...
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Hello! While trying to set up an automation using an advanced compare step, I get the following error: Error while parsing additional fields. Not valid JSON. It seems I can't compare t...
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I've been tasked to create an automation that links newly created tickets within a project (Project key: ITH) of a specific issue type (Service Request with Approvals) to the reporters past onboardin...
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i would like create automatically simple select (200 fields) with csv or file configuration. with csv file, it's easy to upload options in simple select. How do you do for create a lot of simple se...
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I have set up a workflow with an approval step in JSM Cloud and am struggling with configuring the transitions to Approved or Declined to function in the way my stakeholders want. In both the Custom...
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So I'm trying to capture user input from the virtual agent and pass it through as a variable into a web request. the number needed to be input from the user is 32 digits long and it seems it is conve...
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