Community resources
Community resources
Community resources
Jira Service Management
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I have set up a workflow with an approval step in JSM Cloud and am struggling with configuring the transitions to Approved or Declined to function in the way my stakeholders want. In both the Custom...
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So I'm trying to capture user input from the virtual agent and pass it through as a variable into a web request. the number needed to be input from the user is 32 digits long and it seems it is conve...
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We are moving from PagerDuty to OpsGenie and have a script to do this in PagerDuty. However, OpsGenie API seems lacking in this regard. Essentially we want to build an on-call compensation report for...
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- opsgenie
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Hello I am currently configuring a 'Create issue(s)' post-function in Jira Cloud using the JMWE add-on and am having some trouble setting up a conditional expression that determines the destination ...
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Hello community. I need your collaboration to be able to set up the following automation: - Trigger: Schedule (daily) - Action: Lookup issues - Then: Send a slack msg The conditional would be th...
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We have Jira Service Management and Jira Insight fully setup/configured, I'm just trying to understand what license a users needs to access Insight? Since it's part of the JSM toolset, does the user ...
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Hi, I need help with this. I created a custom template on the client configuration in order to be send when a user create an issue, but I'm note receiving it. Rather I'm receivi...
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Hi, I implemented a restriction in our JSM project to disable commenting on closed tickets as described here: https://confluence.atlassian.com/jirakb/how-to-restrict-jira-service-management-customer...
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"Organizations" = "customfield_10002" (Custom label field.) "Org" = "customfield_10179" I am trying to automate: When the label field "Org" is changed, update the corresponding "Organizat...
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We have enough license & I'm administrator of that project still receiving attached error. Thanks & Regards, Jeya
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Hi, is there a way to filter or create the workload report, only for the open tickets. The default report shows all the ticket per user, even the closed, resolved or cancelled ones. Where can I ed...
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Hello all! I have a question as I've seen some replies for how to create a Jira task for Opsgenie alerts, but I'd like to see if there is a way to automatically open a Jira task after I manually ope...
- Question
- opsgenie
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Hello community. Someone knows if it possible in JSM Cloud schedule an automation that make an export csv and send automatically an email with the report like attachment?
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Hello, I wonder if this is possible and how. We have a software project: Product Board and in here, there is a section for Development>Releases I wanted to check if its possible to ...
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Hi I am trying to import new tasks via a csv file. I want to add a link to a user inside the description of the issue. I tried to use the [~username] However no matter what I tried...
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https://community.atlassian.com/t5/Atlassian-Intelligence-Articles/Welcome-to-Atlassian-Intelligence-Features-now-in-beta/ba-p/2494009 If we activate this, does the user view will have any c...
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I have this error when the rule fires --> "Send Email Email sending has been disabled globally due to limits reached in the last 24 hours (if you just signed up, your sending limit will automatic...
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One of our Client company user mentioned that none of their employees are receiving email notifications of the support ticket they have raised on the Jira Portal. Why could this be at a company level...
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Hola! Necesito generar una automatización que se desencadene a partir de completar un campo de contexto en el proyecto "M", esta debe generar un ticket nuevo en el proyecto "C". Esos ticket deb...
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Hi everyone, i need some help. Since a time ago i can not be able to save (create) a bound ticket from another existing one. I create it selecting bound ticket, create bound ticket... and when I g...
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Bom dia Minha organização usa a solicitação de abertura de tickets por email. Em algumas situações , um email de abertura de novo ticket é incluído como observação em um ticket já aberto (em ...
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effectiveness indicates the ability to achieve the set goal, while efficiency assesses the ability to do so by employing the minimum resources ... to measure the effectiveness in tickets resolution,...
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We are developing a new custom plugin, and in that new plugin we need to have the data of custom table what we created in other plugin repository and this plugin is existing. How can we fetch the da...
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Hello dear community, I have the following problem: when I want to add people from our organization to a project under project settings and then people, it often happens that the invited people do n...
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I wanted to use this feature and read that it can only be enabled through Jira Servers, the problem is that I am using Jira Cloud. Is there additional fee enabling this and is't possible for the atla...
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