Community resources
Community resources
Community resources
Jira Service Management
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I am mapping a google form, its connected with trello through form director, when i go to mapping, its only grabbing my first question, not the subsequent 4 questions that follow. How can i get...
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Hi First post here, I hope you can all help. I am setting up a JSM project. The workflow is that a customer creates a ticket, these tickets then have new tickets (issue type called 'Action'...
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Hi, So I am building a service project for our Procurement Team. Within this project, I would ideally like to have 2 issue types; Supplier Contact and Customer Contact. However, when logging into t...
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I'm a total Jira newbie and am trying to get the basics working. In particular, emails sent to support@####.atlassian.net seem to vanish into a black hole. I've add my test domain name as a customer...
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Greetings, amazing support teams! 👋🏻 It’s Derya from Appfire. At Appfire, we’re dedicated to streamlining your workflow to ensure a seamless experience. A vital aspect of this is ...
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We are looking for an app or a tool that allows jira to send automised notification emails which will include attachments from the ticket, so a person can recieve and download the attachment without ...
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I have an idea I would like to implement. I would like to create a way in which external service techs would check-in and out with a timestamp while onsite. In order to do this, I was thinking about ...
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Hello, We use assets to drive the cascading selection in portal, this works very well. But i want to use a form for anonymous users that do not have the drop down option. In schema there is Contact...
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Hi team, We have gone through your GDPR documentation. In that, you mentioned that any identifiable information that specifies a living being falls under Personal Data. So, I have a doubt: is the "a...
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Hello, Currently, the board I'm working with is a Team-Managed project. I want to know how and if I am able to change the issue type hierarchy. I am trying to add another issue type and move it to...
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So I'm looking for the ability to provide our customers an organization specific file. I've been using assets with the user and the organization which works well, however I can't see a way tha...
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I want to make a approval workflow. So I followed this step https://support.atlassian.com/jira-service-management-cloud/docs/add-an-approval-to-a-workflow/ Now, I've successfully b...
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Hey community, for my company I am using Jira Service Desk with the Email connector to communicate with our customers about requests and bugs. My customers create issues by sending an e...
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I'd like to know is it ok in JSM that when one of my colleague raise a ticket to apply for a PC or mouse or other asset in JSM. Once his ticket is approved, pc/mouse or other assets can be automaticl...
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Hello, Is there a solution for automatic creation of Azure resources from Jira (Service Management)? The idea is to have a ARM/Terraform definition somewhere in Jira and once the Jira Workflows reac...
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Hi, We have set up our Jira incident project as a company-managed software project. We have a single issue type (incident), and we assign a severity level to the incident upon creation. This is gene...
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Hey Guys, I have a a team using a service project, and sometime they would need to send the current issue/ticket to another team in a different service project. So naturally the would move it across...
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Dear community! Standard opening of attachments works through the built-in Jira interface. This is not convenient, since there is no way to rotate a PDF document immediately without downloading it....
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Goomorning I want to Know if we can continue with the Free Plan of our Cloud Jira-Confluence for our Company-Team Work as well? We have the softnetgr.atlassian.net with email user Support@soft-net....
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Some of my team members create a chat in JIRA, there is an issue called: failed to create chat. I looked through the community but did not find many solutions. I tried the bug-fixing from the error i...
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Hello All, I'm currently working in a project in which JIRA is heavily involved, I've created a project and currently, there is a board in it with both the customers and my team collaborating ...
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Hello, I am Vincent, my concern is to configure jira email template. I have already download the email template. I configure the html template "issuecreated.vm". But it doesnt included in my email w...
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Hi all, Just a very silly question... The count of requests at the top of the JSM portal page is growing everyday. Is there a way to clear or reset the count? For example, to exclude all those alrea...
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Hello We need to be able to close a request for a certain "custom field" but not trigger the email to the reporter on a portal project. but still have the normal response email ...
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Here's a quick video that breaks down my issue I'm trying to resolve: https://app.screencast.com/d2E2efORISIN6 ---- I have a form on my website that people can fill out and it sends an e...
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