account got deactivated

[Muthiah Palaniappan]

last 2 days i am unable to login into my opsgenie account and same for my team too. It looks like my account got deactivated. How do i update the payment and reactivate my account

[Ste Wright]

Hi @Muthiah Palaniappan 

Could it be related to JSM? See this article: https://confluence.atlassian.com/jirakb/understanding-opsgenie-account-deactivation-notifications-1283687839.html

If not, I would try either...

• Go to https://admin.atlassian.com/, and reactivate Opsgenie if this is an option, or...
• Contact Atlassian via https://support.atlassian.com/contact/#/

Ste