set reporter when creating ticket in JSM via the API

[Marcus Jones]

I've been working on creating tickets with all their info in Jira using the REST API. I've played with both version 2 and 3, which seems to still be in beta. One thing I have struggled with is setting the reporter during the ticket creation. For some reason the calls are successful, and the ticket is created with all other data, but I just can't get it to set the reporter. I've tried setting it via the username, email, and account ID but no success. Wondering if anyone else has some experience with this and could shed some light on what I'm doing wrong?

Here's my request body:

{
 "fields": {
 "project": {
 "key": "CASE"
 },
 "summary": "Test Subject",
 "issuetype": {
 "name": "Accounting Case"
 },
 "description": "This is a test"
 },
 "reporter": {
 "id": "6393a2f2z6c85b343c0991ab"
 }
}

[Marc - Devoteam · Accepted solution]

Hi @Marcus Jones 

You could use the "raiseOnBehalfOf" parameter in your request.

Reporter is set based on the user executing the call.

This would require you to use the JSM API

[Marcus Jones]

Yes! That was the push in the right direction I needed. Thank you!

[Joseph Chung Yin]

@Marcus Jones -

Hi Marcus:

It is my understandng that by default, the account that you used to authenticate with your REST APIs into JSM will be the reporter.  I believe you will need to have another call to change the reporter after your create issue call.

I am not an expert in using REST APIs, so hopefully it helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.