Community resources
Community resources
Jira Service Management
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Hi! how to enable the "share with" field to be shown to customers when creating the request.
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This all in Cloud. We have ITSM and software issues linked, on occassion. When that happens, if a new attachment is added to the ITSM ticket, I need to copy it to the software ticket. Only that on...
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I have an existing JSM Asset Management Schema that was created and populated using a .json data set. Each object has several linked objects with both inbound and outbound references. I need to ref...
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Hello all, I created a new user for a JSM project. This user can able to see the tickets she created but needs to see the tickets that were previously created tickets by the other users of the same ...
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Hi Community, Is it possible and the most efficient way to build a customer portal for them exclusively in Spanish, other languages won't work for the on Jira Service Management (Cloud) The r...
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I am trying to make a manual import to Assets in cloud and I am struggling to find the relevant information for this. What I am trying to do is to import a schema of objects (confluence spaces) and ...
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When attempting to migrate for server JSL to Cloud JSM we get an : " Error communicating with server" error. How can we fix this ?
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Hello, I have around 10 service project in that I need to share only 1 service project to 3rd party to replay on ticket in help desk and no another project need not to show then in the portal w...
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Hello everyone, I am wondering if it is possible to hide the "(optional)" tag in Jira Service Management when creating an issue. I am aware that I can change the field to "required" in order to remo...
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Hi community! Atlassian PM here. Are you working with a business team currently managing customer and internal service requests within a shared email inbox, Slack Channel or something like Googl...
- Question
- jira-service-desk
- jira-service-management
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Is there a way to bulk invite guests to Confluence? There are about 500 people.
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Is it possible to prevent the shared target field from being exposed when a customer creates a ticket? Customers must belong to your organization.
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This is not really a question, but what are everybody's best workflow recommendations? I just wanted to see what everyone else's workflows looked like so I can have some ideas on how ...
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On a Service Desk we need to communicate with someone who is not the Reporter. Both Reporter and Non Reporter people are external customers. We use the Email button to send the email to the person wh...
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Hi, In my workflow I have used the option "All" statusar. When using this workflow some "random names" are used for this transition "Flytta över till" and "Done". I would like to to...
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I am configuring Insight Discovery and the scanning results are going to the Insight Discovery file system's server, but I would like to save the asset information directly in SQL Database instead of...
- Question
- data-center
- jira-service-management
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Hello community! I need your help. We are doing an integration outside of jira automation, because we are having performance problems in our instance. This automation consists of copying some attr...
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Hi Team, I am using jira service management in cloud , I want to Below type of dashboard in Jira cloud Jsm project ,Could you please help .
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im trying to get my Project to only send a teams message when an update is made that is not myself. what i have right now doesnt seem to be working, looking for some help, i've attached a photo of wh...
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We have started using the affected services field. In adding our services, we have too many so would like to work on a hierarchy and dependency structure and there seems to be some built in features ...
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Hey Team! I have set up an automation to send a message to a Slack channel when a new issue / ticket is logged. I have managed to pull through the organisation, Issue Summary and descr...
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Hello, I am looking for a plugin that can help us with a good reporting and analytics on jira assets with extensive analytical capabilities
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Hello Team, I would like to customize the CSAT ratings as into 2 responses rather have 5 different. For an example: CSAT response should be either Good or bad. Is this possible? Best Regards, MT...
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When I paste data from Excel into a Jira ticket, it also pastes an image of the cells into the ticket. This is stupid and I never want it to happen. How do I make it stop?
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We've enabled the Board feature in our JSM cloud and for the most part it meets our needs, but one thing we've noticed is that issues with a Done status don't appear unless they're Done within the la...
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Atlassian Community Events
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| 20 | |
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| September 4, 2025 1:00 PM PDT |