Community resources
Community resources
Community resources
Jira Service Management
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https://confluence.atlassian.com/jirakb/some-customers-are-not-receiving-the-custom-customer-notification-email-templates-in-jira-service-management-1116292279.html I have read this in...
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I am a jira admin and I want to create another (second) jira site for the same organization. We , then, plan to migrate projects from other organization site to this one. The question...
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Dear Opsgenie community, We would like to introduce a new alerting logic whereas we notify the rotation based on the alert priority either during the full day or specific hours. To prov...
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- jira-cloud
- opsgenie
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We are migrating from SAP's Solution Manager to JIRA Service Management, so we were wondering if there is a way to export remaining open tickets from SolMan to JIRA. Or do we have to recreate them ma...
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I would like to auto-fill the 'User' field of the same object based on a 'Uid' data in the CSV import file. The 'User' and 'Uid' data belong to an object schema called 'Employees. The reason for usi...
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Hi Team, How to remove Non filed? in cloud platform in Jira any suggestions to me. Thanks,
181 views 1 0 Deleted user November 28, 2023 -
We have multiple projects on our JSM. We needed notifications sent from individual mail servers configured for each project. I tried to set up individually for incoming email servers. For outgoing, t...
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Is it possible to grant/restrict customer to certain request type in a single project?
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Hi, I have a few automations based on some custom fields, and I have noticed during the past week that 2 of them are now missing and failing my automations. The first one is in a proj...
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Services seem really useful, is there any way of visualizing and export a full dependency map for services without insights in standard plan?
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Hello team, How can we clone the attachment from one cloud instance to another cloud instance. We are having two cloud instances when an issue is created in one instance the same issue is created an...
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I have made a report, this works fine, but how can I change the columns in the report details? I want to delete the column Report Type .
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I have two service requests, each under a different portal group. Is it possible to query which portal group was used when the issue was created? I would like to set a field with automation for issue...
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we want to set up SMS notifications on different triggers. Is this possible?
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Hi, we have restricted our JIra assets schema using the roles. I am wanting some of the team to be able to impact assets only on certain objects. I provided them with manager access on those object...
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Update Feb 16, 2024 Following on from our last update, we’re happy to announce we’ve also released swimlanes for boards. A swimlane is a horizontal grouping of issues on your board which can be bas...
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Hi there, In Assets I have a field that is referencing an objectType call "Type" I have set the cardinality to Unlimited as from the CSV there are multiple 'Types' that are going to be imported int...
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Steps to reproduce: Customer creates a JSM ticket via web portal. Agent responds to customer via JSM. Customer responds to the email they got about the agent's response. Expected results: Cus...
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Watching this video (~1m21s) got me really excited about Assets, however there aren't any templates that match the demos. Getting started with the schema has so far been the hardest part and wo...
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In an automation rule that I have created, the condition of "Is there Downtime" equal YES is not working. I have created a new custom field and still have the issue? Is this due to I am using the cus...
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Is it possible to manually trigger the Approval Notification email? When "Moving" a ticket from "Emailed request" to a "Request" workflow, it bypasses the approval email notification. I...
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I used to receive notifications every time an issue was created, updated, closed, etc. But now I am not getting any mail notification from Jira. Not even with the "Send me a Test Email" option. How c...
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Hello, At the moment we are using the Components field in the JSM portal for users to select the application/s for which they are raising the ticket. In the near future we want to replace the Compo...
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Hi, im having this error : Http request failed as there is an error: 'The SSL connection could not be established, see inner exception.' this happends when i call the request form a Pow...
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Is it possible to make the "Escalate this Issue" mandatory? I would also like to be able to modify the message "Please comment with any additional information". If possible, where can this be ...
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