Community resources
Community resources
Community resources
Jira Service Management
-
Hello, In our project, we have set up Opsgenie for alerts. They all came with the generic "incident raised" summary. (see picture 1). I am trying to change this for the alert to show the ticket...
-
We have built 2 Object schemas one main one with all the details (users and office name) and a second one only containing a type of assets. Second Object schema get some attribute information ...
-
Tengo un problema para que cuando me ingrese un correo se me genere el ticket automaticamente
-
We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
-
We're currently experiencing challenges within our Support Desk system when users register using Apple alias addresses. The problem arises when attempting to send emails from our Support Desk to t...
-
Hey community, My usecase is, when an issue in JSM instance A is updated, it needs to update in JSM instance B as well. I'm not able to figure out how to achieve this. I was able to create iss...
-
Hi community, I am reaching out to our esteemed community seeking insights and guidance on a potential solution involving the integration of Interactive Voice Response (IVR) with Jira Service Manage...
-
Hi All, How to get the team members details in Opsgenie for all the teams which was there in opsgenie. And their escalation policy details also
- Question
- opsgenie
-
Default sorting of the projects on the service desk portal page is by "Popularity". What criteria is used to make portal more "popular". I have a new project I need to place on top, but since there ...
-
Hi all, I've always worked in TopDesk ITSM and this is the first time I work with Jira. Naturally I've been reading some documentation and checking how it all works. The company i work for has asked...
-
We have connected our custom email to Jira Service Management, sometimes the emails sent are automatically turned into a task and sometimes they are not. This is a Microsoft email account. The email ...
-
How to create automation rules for assign a group of people, email notification to a group of people
I am new to jira service desk. I am thinking to if possible to create rules for: 1. Auto assign a group of people by default 2 auto email when a new ticket is created Also are the ...
-
We're creating alerts in OpsGenie via a New Relic workflow webhook. When the alert is created. Is there any way of getting the tinyId to be written as an attribute in the same alert? Or can I creat...
- Question
- opsgenie
-
I will preface this with I have good experience with Jira Automation, but no experience with JSON and have been trying to piece this process together. We're currently trying to understand the fundam...
-
Hi All, none of the configuration for the EXTENSION FOR JIRA SERVICE DESK add-on is coming over. We aren't able to migrate the Bundled Fields using CMJ plugin DC version. The actual custom fields a...
-
Note: Data Center Trying to do an import from SCCM. This creates its own User Objects within the SCCM Schema. "Systems" are linked to the SCCM User object (Top console user, Primary user). ...
- Question
- data-center
- jira-service-management
-
I am setting up a rotation for manually deploying releases on my team. I would like the ability to post when someone's "rotation" starts using the Slack integration; however, it looks like I'm only a...
- Question
- opsgenie
-
When - Issue Cresated If - Unassigned Time- for 24 hours <-that is what I need help with Then - email
-
Hi, If I remove a customer from Jira meaning I completely delete them do they receive an email that they no longer have access? Do they receive an email if their access is revoked? Thanks, Fahad
-
In the On-Premises Server, we were able to see the % met for each of our SLAs by default. Where can this be found in Jira Cloud? I have gone to our project settings and clicked on SLA(s) and I can se...
-
Hi Guys, Please provide the details on how we can create the naming conventions for the new projects and the issue keys of the projects. Also if you add the standards of JSM as an practice. ...
-
Is it possible via the 'create new report' to create a report that articulates number of completed changes in a year period broken down with outcome status and values by month to obtain a trend (both...
-
Hello! I'm hoping someone can help. I'm looking to automate our naming convention in Jira Service Management - Data Center version 5.4.14, within Assets. What I'd like to do is when someone create...
-
We have a Service project for incoming issues. From these issues some we will want to move to a project backlog on a software project. How do we keep that service ticket open so as it mov...
-
...ase but have the ability to make it public if required. We have internal users that often open tickets related to an organisation. As such, we want to add the organisation name to the ticket so we c...
Atlassian Community Events
| User | Count |
|---|---|
| 37 | |
| 16 | |
| 9 | |
| 9 | |
| 8 | |
| 7 |
| Subject | Author | Posted |
|---|---|---|
| 2 hours ago | ||
| 18 hours ago | ||
| yesterday | ||
| yesterday | ||
| Thursday |