Community resources
Community resources
Community resources
Jira Service Management
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I'm currently using Notion as a ticket manager and i'd like to know if its possible to migrate all of that to Jira HelpDesk. From logs, users and everything.
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I am ask to implement a validation process before a change requests can be processed (this part is standard). The "Application" the change request will be open on is an object from a Jira Asset obje...
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Hi Team, is there a way for an automation to find latest date from all the issues that are linked in? Goal --> for all the bugs I want to see date when that bug caused an incident. How ...
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Hello Team, How to set an Automation rule such that when a comment is added by agent to require more information from the customer it should automatically move to "Customer follow up" status and whe...
252 views 1 0 Deleted user November 27, 2023 -
Hello, i have project A and B. The issue in A is linked to an issue on B. After the issue on B is moved on DONE there is an automation in B that triggers to delete the link between A and B. ...
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Hello together, we are currently confronted with the following problem: We got one JIRA Project which is connected to one of our e-mail inboxes. The problem is, that the respective e-ma...
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Hi, If someone could help me that would be great, i want to try set up my company so they will be customers and access the help portal only. But when i click on customers and then the person's...
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We all love when issues are closed. One more success to celebrate. One less problem to worry about. That's why watching Opened vs. Closed reports makes everyone happy, regardless if these are softwar...
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Assets Management for Jira: In the control panel I can search by id or "#" but when I implement the service in the tickets my clients only can search by name or other columns but no by di or "#"
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Hey folks, Do you know if it is possible to link a different Jira SM outside the organization to our Opsgenie? Use case: be able to we manage two Jira instances, one is ours the other one is from o...
- Question
- integration
- opsgenie
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Hello everyone! In the JIRA Cloud version I see that it is NOT possible to add screenshots (Copy + Paste) in the comments of the screens that are shared with users, and vice versa either. Is there a...
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Tried to follow this instruction, however, I cant find the public sign up option. Anyone can help? We are on a free plan.
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Hi, Hope someone can help me with this error. I created a script to copy the value of AD Manager field to Approvers field through ScriptRunner. However, I keep on getting some errors... 2023-11-27 ...
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We like to add and edit fields connected to organizations and customers
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Hi Team, I'm trying to create an automation for changing the status automatically to "waiting for approval" if the issue belongs to specific issue type and the approvers field in not empty. ...
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Hi, I can see the default time on my Summary tab as 7 days. Please provide me with the solution and navigation to change it with 180 days.
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In One my projects tickets get auto unassigned after closing them also no logs were recorded in the ticket activity/history who makes the assignee field "un assigned." I don't have any post transitio...
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Hi Community, So we have the Opsgenie integrated with AWS CloudWatch to trigger alerts on Opsgenie every time certain alarms are generated on CloudWatch. We have 2 different teams setup on Op...
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If an internal customer sends an email to a JSM Service Management Project, and cc's an email group/distribution list that has other customers in the group Is there anyway to add all the membe...
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Hi, dear community! We are planning to migrate cloud to cloud JSM from one organization to another organization JSM (I'm Jira admin on both). We would need to open a new site - portal for the migra...
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Hello, With Automation we want linked and create new issue to each other project in Jira service Management. We want to create New JSM ticket and set Request type. Also, I know automation has the ...
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My JQL code: Status = Schedule AND "Planned Start" = Current Date and time?? I just want to get the real-time date and time
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My clients at some point need to validate what action was carried out with a request from other clients, however, they only have access to the help center portal of my project, when consulting the re...
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