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CSAT Privacy

DaQuawna Dunnican
DaQuawna Dunnican
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March 27, 2024

Hello,

 

Is there a way to ensure CSAT is not visible by all users? We want to protect agent performance indicators from general view. 

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Melo
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March 31, 2024

Hi @DaQuawna Dunnican. Welcome to the community!

As far as I can remember, only admins, agents, and the customer providing the feedback would have access to it.  

Here is more information about the out-of-the-box CSAT: https://confluence.atlassian.com/servicemanagementserver/collecting-customer-satisfaction-csat-feedback-939926566.html

I hope it helps.

Cheers,

Melo 

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Alonzo Kennedy
Alonzo Kennedy
February 13, 2025

Hello @Melo  Do you happen to kown if there is a way to block agents from seeing them?

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