Community resources
Community resources
Community resources
Jira Service Management
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How can i make usernames private? i don't want all the users to see each other.Please help Thanks in advance
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Is it possible to set the SLA at the end of the next business day, regardless of what time the incid
When configuring SLA, there was a problem setting the execution time to the end of the next business day, regardless of when the incident was reported. The helpdest line works from 8.00 a.m. to 7.00 ...
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Hello there, We're using Asset w/ Jira Service Management and I would like to know how to do the following : When an issue is created, check the value of an asset type custom field an...
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Hello I want to send reminder to manager one day prior of joining date of employee ,any help would be appreciated. Thanks in advance !
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Hi there! Is there any solution making asset attributes like user.phone, user.mail oder user.mobile cklickable? In the new Jira User "customer details" there are field types like phone and mail w...
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Hello, we are doing a POC with Jira Service Management. We have already Confluence in use. To use JSM would be a great fit, with a lot of benefits but the option to provide software download via the ...
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We have setup a new JIRA project for a separate division of a customer. Customer end user has his email linked under the general project (Project A, Organisation name A) under a customer group and we...
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Utilizing forms presents several notable features, including formatting, logic implementation, and the ability to integrate forms into existing issues. However, determining the appropriate scenarios ...
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I have encountered a significant dilemma regarding the selection between Team Managed and Company Managed projects, particularly when determining the appropriate circumstances for each. While the eas...
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We are one of the computer dealers from Malaysia, may i know who is the distributor or reseller for Jira Service Management Cloud Premium renewal?
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Looks like the import feature in Customers is only to add fields or details to existing ones but not to create new ones, as below.... Import customer and organization details | Jira Ser...
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Hi, im trying to access to dark features page based in this article https://confluence.atlassian.com/jirakb/enable-dark-feature-in-jira-959286331.html but i cant, i get the 404 errror, the article ...
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We would like to define some custom attribute types. Is this possible in Cloud?
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Hello, I have been using the board for tickets that are organized in the board I'm using. I now receive this message when opening my board: (I only have a few issues I'm currently watching) ...
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Can we auto-add jira assistant app to a new channel? I would love to auto add the app to a new channel with my connections. Has anyone made something like this ever before?
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I'm having an issue with email replies not truncating content when a person replies to a notification. For example, If I add an issue comment in the portal, my boss will reply to the notificat...
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Can the default 'ticket' emoji be changed to another emoji for creating tickets in the Assist (virtual agent) Slack channel? Atlassian documentation doesn't state anything about changing it....
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We find that all incidents in Jira are automatically created as alerts in OpsGenie irrespective of the config i've provided in OpsGenie Jira connector. How can we control these Jira alerts in OpsGen...
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- opsgenie
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Hey all, I have a quick question for one of our Asset Fields "Customer" and its configuration. This is the asset field inside of a ticket: As you can see on the right there is the "hub" or...
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Hello! I use Jira service management. I receive tickets from multiple users, before raising a request, user must make an authorisation on Attlassian system. As such, any user after email auth...
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I am creating new email invitations for a customer, they appear at first but disappear when I refresh, even though the invitations have been sent. what is the problem?
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When I am creating custom templates in Conflucence for certain space then in Jira service management at the same space I can not find this template. Goal is for knowledge base articles in Jira servi...
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Good afternoon We launched a portal for managing customer requests, and we want customers to see requests from other users. How to do it? Now it just shows the error “We couldn’t find any requests”
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https://confluence.atlassian.com/jirakb/some-customers-are-not-receiving-the-custom-customer-notification-email-templates-in-jira-service-management-1116292279.html I have read this in...
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I am a jira admin and I want to create another (second) jira site for the same organization. We , then, plan to migrate projects from other organization site to this one. The question...
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