Community resources
Community resources
Community resources
Jira Service Management
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We use Jira SM to lodge change management tickets when we do releases. We've recently added Assets and have populated the CMDB so we can now add Affected Services and Systems to these CMs. What I'd ...
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Hello Atlassian Community, We want to share an important update about one of our Assets AQL functions - we’re deprecating the anyAttribute function and it will be retired on 31st March 2024. ...
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I have noticed on a lot of our projects we have both status "New and To do" does everyone use both? is there an article about the difference and why they should both be kept.
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Right now, if you send an email to our Jira service email, an new ticket is created in our que. The issue is that when we reply to this ticket, the customer does not see our reply in the Jira ticket ...
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We have license profiles that consist of several licenses, e.g., our profile is that of a frontline worker, and it contains 0365, viva, defender or similar. Each of those licenses has a cost as...
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Hi there, I have a people schema in assets and a hardware one. The Owner in Hardware is a object referencing a person in People. When I put in a ticket though for this person, even if it is a...
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We use own web application to manage support tickets and this support site integrates with Salesforce through API to store tickets data. Currently there are no alert mechanism implemented to manage h...
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Is it possible to create an automation that identifies a date stored in a specific field (due date) of a schema tree and from that date send an email notification?
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Hi, Im trying to export a report from jira, and i need the commets for the all task that I have in a project. Because I need it to create a Minute fro the User. How can I made this? thanks.
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We are reworking our SLA's in the company project and one request was to remove our "SLA Breach Reason" field from the Resolution screen. The field was easily removed but the ticket still requires a...
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Does anyone know if Assets (or Insights) in Jira Service Management (DC) has a roadmap for future enhancements? I can't seem to find anything. We use assets as an integral part of our system, but it...
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It looks like we have two variations in our site URL name; or more specifically, 2 URLs that load pages that are similar but not identical. https://fineteam.atlassian.net/servicedesk/customer/porta...
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Hey Atlassian Community! I hope you're all doing well. I'm reaching out with a question about Opsgenie configuration, specifically related to Slack integration. We've been utilizing Opsgenie to man...
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- opsgenie
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Hey guys, There were some problems with the integration between Jira Service Management and Opsgenie, because when the alert is sent I am unable to pass the values: Error message, sensor name, url ...
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To whom it may concern, I'm trying to import about 6k issues from a custom in-house joblog and when I import the keys are incrementing but not getting updated from my custom values which we'...
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Hi All. Attempting to use a regular expression within AQL for automation but nothing's working. Is it even possible? To simplify testing, I'm trying the AQL directly in Assets by using the AQL fil...
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Is there way to get the assosiated OrganizationID(s) of a Service Management request using the Service Management og the regular Jira API. Thanks in advance.
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Hi there. I am the owner of an agency looking to get the best out of Jira. I had seen Service Management but I am not entirely clear on is best use. I had wanted to use it for the following: I have ...
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I have been asked to add a two stage approval process to my JSM for Procurement and Change requests. The idea would be the reporter would need to have their manager initially approve the reques...
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Hi,everyone! Please tell me how can I add 5 days to a date field? I have a list of tasks, each of them has a "Target end" field. and you need to add 5 days to the date My code : import com.atlass...
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We create Assets objects from a ScriptRunner post-function using HAPI: Assets.create('DQAN', 'FollowUpNotification') { setAttribute('Name', "DBSQA-59559 SESA150547"...
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nternal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work ma
Issue reported date- Date Jan 18, 2024 Issue - Internal users were getting intermittent issue while accessing Jira cloud, Its impacting Jira Work management, Jira Software, Jira Service Management...
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Hello from Germany, we just migrated to Jira Cloud and now we want to continue printing our labels for Assets. But the printer we used doesnt seem to work with Jira Cloud. We use the brother P...
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Hello Community, I 've just started with a free trial version of Jira Service management. I' ve just first installed Jira-native asset and configuration management I like to know the way to I...
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We allow our customers to resolve the tickets from the Portal page. However, we only receive a "Resolved" or "Cancelled". Can I somehow enforce a comment field, that I know WHY they want to clos...
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