Community resources
Community resources
Jira Service Management
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Visibility of support team details & project name in customer portal request form
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As a problem manager, I want to be able to create a visualisation (timeline, graph, whatever) that will show me when incident tickets linked to a problem ticket occured so I can easily see recurring ...
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Team Tour: High Velocity is back and coming to a city near you! Join us in New York City, Munich, or London, in March 2024 for our premier service management road show. Get up to sp...
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Dear All Nowadays we use Squid Proxy server and I would like to know which urls should I add on our whitelist for HelpCenter Portal https://mbacgroup.atlassian.net/servicedesk/customer/po...
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Hey, I am trying to do some edits in an Issue type of Service project. The issue type is available when trying to change the issue type in any issue, so it exists. However, when I try to modify the ...
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Hi there, I need to create a queue that searches for a specific value that has a string of numbers included in a text field. For example, the description field may contain text of: Project xyz ...
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Hello, I'm fairly new to Jira and would love some help with this issue. I am trying to display some metrics in a dashboard and need to show them as a percentage. Things like: Completed Tasks / Total ...
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Hello, Where can I find the documentation for ScriptRunner's AO extensions such as AOPropertyPersister? I am implementing something that requires full CRUD support, and the context sensitive...
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Hi, I use Form Fields within JSM tickets to collect different types of values such as dollar value and tier number. How can I generate reports/metrics based on form field values from existing tickets?
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How can I customize the message posted on StatusPage when closing the alert & incident from an email
We have a StatusPage integration to Opsgenie that's triggered via an email integration. Basically we have an email integration that receives the notification emails from a Third Party StatusPage. Th...
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I've set up OpsGenie to acknowledge alerts when the issue is moved to the In Progress status or the issue is updated. However this is not happening. Right now, alerts must be manually ack'd through t...
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- opsgenie
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Hi, The Jira Service Management customer portal is not working for some users that try to access it but get a message error ⬇️ ---- Forbidden (403) Encountered a "403 - Forbidden" e...
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Hi, I need to upgrade Jira Service Manager to Jira Data Center 9.13.0 , but most of my add-ons are compatible only to Jira Data Center 9.12.2 Why there is no new version for these? Thanks...
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Does anyone have any documentation or suggestions on how to use the eazyBI Reports & Charts for Jira
Hi, I'm looking for documentation, training videos or KB's for how to utilize the eazyBI Reports and Charts for Jira Cloud. I'm trying to create reports for each of our respective site manager...
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I'd like to create a report for each of our 14 sites for open, closed, how long it took to resolve service requests. Does anyone have any suggestions on how to build this report? I'm new to At...
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There are some folks who don't have License in our Instance of Jira yet are included in our Managed accounts. How do we move them to another Managed account group? Thanks, Gene Sullivant
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- Company A has a Asset Object Field Drop Down with all of the applications our company supports. (23 Software Applications) - Each Software Application has a Technical Owner and Business Owner - W...
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Hi team, I have currently purchased SharePoint and created articles in it. I have created Jira Service Management -> Customer Service Project (basically set up Jira as a ticketing tool). Now, ...
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Hello, I've read several posts here that discuss moving service project issues to dev/software projects, and I see that the recommended action for that is 'don't'. However, I've been unable...
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Hi guys, I'm implementing Jira service management here in my team, and we have some interactions with some teams in the company, but we don't have access to their project. Is there any way I can tran...
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I need to be able to bulk update many issues description fields at once. It seems that this is a new feature, but on the "Bulk Update" tool, I still do not see "Issue Description" as an option. &nbs...
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How to Correct the Active sprint dates(if we added wrongly ) 01/30-01/13 (how to make it 01/30-02-13)
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I generated my first report from Ops Genie for Auditors. This is part of the Header: Date Created is from 2024/01/22 12:00 AM until 2024/02/07 10:50 AM Team is 007288fd-87b0-4b52-8408-ae7b539601c9 ...
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I'm trying to create a dashboard to allow customers to view their submitted requests to various service management projects filtered by project. The filters are all permissioned to be viewed by anyon...
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One of the user in my organization having sporadic problems with Jira when using Chrome. This issue does not happen with Firefox. Basically, mostly attempting to enter Jira after login, Chrome freez...
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Atlassian Community Events
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| August 28, 2025 10:24 PM PDT | ||
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| August 19, 2025 5:31 AM PDT |