Auto Assign Automation

Im attempting to do an auto assing in JSM bases on hours of the day

the hours are:

9am-12pm
12pm-6pm

6m-8pm

I want to be able to have different users assigned in each block. Is there a way to do this using automation?

1 answer

1 vote

You can use date smart values to validate your issue creation date. Example given below

this returns 2024/05/02

{issue.created.shorttime}}

this returns - 7:50 AM

So, you can use {issue.created.shorttime}} in your automation validation and assign the issues to individuals as per your need.

Hope this helps !

Vijay

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

here is the link to all the date/time smart values you can make use of.

Vijay

You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.

Like • Sanjay G likes this