Community resources
Community resources
Jira Service Management
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Hello, Having an issue with smart values not dynamically pulling in the data when sending email update, wondering if this is a branching issue? Rule: 1.) When issue transitioned from 'ready ...
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OpsGenie novice here...we have an integration with our JSM portal set up so that when a specific issue is created, we notify two different teams' schedules. The issue I keep running into is that whi...
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In my Org, we have a Jira Service Management Portal and we have a project inside it which customers has given access to. There are 2 users from a external organisation accessing the project, (User...
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Hi There, In the "Issue Navigator" how can I make a column that shows who approved a ticket in the list of tickets found in the search. This ticket type has a custom group of approvers and in the sea...
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Hello everyone! I am having a question related to the access between JSM and Jira Software. We have recently moved our customers from Jira Software to JSM. However when they log in into JSM it...
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Hi everyone, we are using the Git Integration for Jira (by Gitkranken) app for Jira Cloud. We only need this integration for one or two Jira Software projects to connect with their repositor...
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I have one project and I need to create subtask issue type but not able to create.
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Hello everyone, We have been using the Slack integration for a while now, but yesterday one of our teams reported that they got a notification saying the following: "We didn't find any ...
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How can I remove reporters? Some users have registered themselves as 'customers' with a private email address for testing purposes. However, these individuals still appear as 'reporters.' We would li...
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Jira has given me 2 services to reactivate. One is Jira service management and the other is Jira software. I have 14 users, and from these 14, 5 can do the Jira service management. Now I have t...
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Hello, This has me scratching my head. We have a person, who when we go to add them to a team, it fails witht he error message: We can add <person> THey may not have access to teams in ...
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Hi Everyone, We are currently having a problem making an issue show the correct information regarding our assets. We just started using this functionality and unfortunately we do not understand it ...
- Question
- aql
- assets
- cloud
- custom-field
- filter
- +5 more tags...
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Hi there, I need particular request types that I have set up, to triage into particular queue's. How can I filter my queue to ensure that only selected request types are stored in a queue? I have t...
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Need to know information about the Virtual agent. Does customers get access for slack and the AI. It's getting me confused. Is the Virtual agent only for Jira users or agents ?
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I have three different types of request. - Content update - Bug - Change Request I want to know which type of incident was created and then assign an assignee depending on that Also,...
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Is it possible to merge similar JIRA tickets?
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Dear all, I have a problem with my AQL and I don't how it should work.
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Dear community, in our company, we would like to send automated emails to our tenants when the maintenance of an asset (like for example "automatic sliding doors") is one week overdue. Ther...
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I would like to receive an sms when a ticket is created with the opsgenie feature. I thought maybe we could link the alerts to issues but I couldn't find where to implement it. Does anyon...
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I've searched Community pages and Googled but can't find a way to export a list of Canned Responses. We've just moved to cloud and all existing canned responses were created as Shared, which means we...
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Hello! Being a new opsgenie admin/user I'm looking for a built in tool of sorts that would allow me to import a .CSV file to enter monthly schedule overrides. API right now is out of the pic...
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Hi All, I am using the average age chart to report on our service desk tickets. The filter I am using has the following: Project="Service Desk" and created >= -52w AND Resolved >= -5...
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I've seen this answer a few times, but essentially I have a Task being created, then I want to add the Request Type to it as I can't seem to do it straight away. It tells me I can't add "Request Type...
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I was able to set a customer up with a JSM customer account so they can submit service requests through the portal. As an alternative way for them to reach out for support, they can always email us a...
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