Community resources
Community resources
Jira Service Management
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Hello, We get a lot of email notifications from jira, that makes the approval email not evident , is there a way to customize this email to make it more visible between other emails? thanks i...
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Hello everyone, We have recently migrated our IT HELPDESK from Jira server to Jira cloud Service Desk. The current setup is that only I.T and the reporter are able to see tickets (as well as anyone...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Can you let us know if there is any way we could reply to customer via software project? So basically we are planning to implement a sync recipe from JSM project to software project wherein all ticke...
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Hi @Bruno Altenhofen @Bill Sheboy @Mark Segall Could you please help me w Proforma for checkbox. I'm using below: {{issue.properties."proforma.forms.i1".state.a...
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Current - We have multiple JIRA projects with SLA's. We are using EasyBi to generate SLA reports for our customers. - We look at SLA's - time to acknowledgement, time to first response, time to res...
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Hi, Is it possible to populate fields/input data on the form when being attached to the issue? Example: Post Review Form is attached to an incident that had an impact to business...
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Hello I removed an issue security scheme from a Jira Service desk changed the scheme to None and then deleted issue security scheme and now we cannot view the issue that were...
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The slack workspace test-tdg, no longer exists. I have tried deleting the project and setting up a new one but that doesn’t seem to work either. Can someone help?
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Hi there, We have a team moving from a shared mail inbox into a JSM project, and I have a few concerns about how things will work, so if anyone has advice, or has gone through a simila...
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Hi team, What happen to the info of the tickets when I delete a value fo a custom field option Tahnk you
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When I add a new customer to our JSM, he gets an email, but the links in the email are not correct. His access is to the wrong JSM project, and he also doesn't have portal access to our knowled...
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Hi Atlassian Community! You’re invited to our upcoming webinar on incident management on February 28 at 11 a.m. PT! Our experts, Shaun Pinney, Sr. Product Marketing Manager, and Cathi Davey, Princi...
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I am trying to create an automation rule which looks at a cascading custom field and looks at one parent option, with multiple child options. At this time, I seem to only be able to have one pa...
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View development tools in Company-Managed Service Desks but not able to in Team-Managed Service Desks. This is so annoying. If anyone can help me if would be awesome.
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Is there a way to count tickets where the Reporter = Assignee and for their responses to count as no
Hello Jira Community, I was hoping to get some suggestions or ideas on how to deal with First Response Time SLAs for tickets where the Reporter is also the Asigness and leaving a comment. ...
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I'm planning to create a new custom field in Jira for the request registration screen, where users will input their CPFs as part of the registration process. However, I'm concerned about the security...
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When a customer sends an email request, they receive an email confirmation from JIRA. When I add a public comment via the 'Reply to customer' button, the customer receives an email notification w...
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Hello, I have multiple object attributes on the assets and the select attribute field stay open after a selection has been made. You have to click out of the field to continue. This isn't a multi se...
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Is there a way to let notes and attachments roll forward into future alerts of the same type, we would like to add lessons learned, SOP, and the like so that we can work through things faster.
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- opsgenie
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hi, Im setting up our Jira Service Management Knowledge base. A lot of users end up asking us to help them with FAQs or how-tos that already exist in the Atlassian knowledge base. So, instead...
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Hi, There are two teams (A and B) that are using OpsGenie that will eventually become 1 team. I want to create a process where if team A gets an alert, team B gets a copy of the same alert. ...
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Hi everyone, We have an integration with Opsgenie by using the Java Opsgenie client "com.opsgenie.integration" % "sdk" % "2.11.2" In which we crea...
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I've looked through all the other questions related to this challenge I am having but I haven't found one that matches what I am trying to do. Hope the Jira brain trust here can help me. Here's what...
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We have a few Opsgenie on-call users who are first notified by calling their cell phone, as expected by their notification settings. However, when they answer the call, the automated recording with t...
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- opsgenie
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| Thursday | ||
| August 28, 2025 10:24 PM PDT | ||
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| August 12, 2025 8:27 AM PDT |