Community resources
Community resources
Community resources
Jira Service Management
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Hi all, We are in the process of moving from server solution to cloud solution. We are using Service Desk and Jira Software. Before we had following domains to the two different products: 1. www...
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Hey, Trying to add Validated email domain, while the domain was validated - trying to add sender failed on invalid characters although the word info is perfectly valid. I suspect th...
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I want to add another testing company. But for me it is not possible to fill out this field with another company name. How can I add a other company name? And where I can find, who are...
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Hello, we got a problem with the conversion from e-mail to issue. 1% of the mails we get, Jira does not create an issue from the inbox. The exact Mail is not found in the Logfiles from the...
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While I am creating ticket. I want to give in" Organizations" Below as "Three UK". It is not in organization drop down field. so, I want to add "three Uk" filed in drop down of organization filed. is...
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Hello, Is it possible to use the chatbot in Slack in your own private channel? At the moment, the requests of all members are displayed in the test channel, which makes it quite confusing. However, ...
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We are looking at moving away from Freshdesk for our support tickets and handling everything in JIRA. Does JIRA provide solution architects or sales engineers who can help show what is possibl...
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We serve multiple customers (aka "Organization") from our Jira Management Cloud. We want to set up a form to gather issues with field “Product”. It's a list of our customers products (not ours!). ...
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QUERIA SABER COMO CREAR UN SLA QUE ME INDIQUE LOS EVOLUTIVOS QUE HAN SIDO REABIERTOS EN ALGUNA OCASIÓN. NO SE COMO CREAR EL JQL QUE LE INDIQUE ESO GRACIAS
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Hi, Is it possible to update the value in the locked system field? By using Rest Api's. Field Name: Organization While trying to update the value in locked filed below is the error I am ge...
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We are trying to enable the Knowledge Base of Jira Service Management for Virtual Agent. During this step, we understood that we need to lower the accessibility of Space to the "All logged-in users" ...
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We have several projects for internal use and one project which must be also accessible for external users. How can I realize that only this project is accesible for the external users and the other ...
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Hello Team, Good day! Can you please assist about ITSM Incident management workflow. We have any standard format for this? Waiting for your support! Thanks, Mathavan
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Hello, Can anyone advise how to configure the automation to add multiple users to the Request Participants field when they are mentioned in a comment by any one? Our setting: We configured a Securit...
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How to Unhide these issues from Board in JSM Project ? So let me know if there is Unhide options. Actually if the issues hides in 14 days isn't a problem, but in JSM HR board, it gets hided in ...
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We have agents that work as phone based customer support. We have a support software that may not be able to integrate with JIRA. Can we use JIRA service management as a replacement for something lik...
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Greetings, Jira Service Management enthusiasts! 🙌 I can't help but share – Jira reporting, especially in the realm of Service Management, has taken us on quite the journey, full of twists and turn...
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Hi! Wanted to check what options in terms of Portal monitoring we have. I would like to track a few things, like the number of visits, clicks, visits versus opened tickets, etc....
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Is it possible to connect atlassian assist with more than 1 JSM and linked to 1 slack workspace?
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Last week, I observed that our project was approaching the automation quota limit. In the attached screenshot of the automation, I have a question: How many execution quotas will be counted? On the ...
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We use Jira Server at my company, so I have no Admin access nor access to Marketplace (I believe there's a Jira app that could help) I need to continuously export a PDF file from specific issues and...
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How do I link my Opsgenie with Jira so that when a user acknowledges an alert in Opsgenie, this translates to the user being assigned that alert in Jira?
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Hi, I want to populate the users from a 'Team' that I had created in the Teams feature in Jira into the approvers list when a specific request type comes through from a customer on JSM.  ...
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We would like to be able to give out email addresses like: external-vendor+tommyhilfinger@our_company.com To our vendors, and have notifications from those email addresses create tickets in a ser...
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Whenever a client fills out a satisfaction survey, it gives the assignee of the ticket 4 notifications related to the ticket. This is annoying since it overpopulates the notifications icon with exces...
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