Migrate from ServiceNow to Jira Service Management

[Raj Krishnasamy]

I am looking for ways to migrate the data from our current ServiceNow instance to JSM, I am wondering if anyone had good experience and can elaborate on a step by step process. 

Did anyone use this tool? and the experience? Migrations - Data Migration Wizard (help-desk-migration.com)

Are the any professional services available to help with the migration? 

[Joseph Chung Yin · Accepted solution]

@Raj Krishnasamy -

Take a look at the following postings for your reference, I believe the article from ISOA provides a key outline map that one should always consider when migrating into JSM from other platform/app

https://blog.isostech.com/moving-from-servicenow-to-jira-service-management-why-and-how

1. Analysis: Analyzing the data, workflows and processes that need to be migrated to define the scope of the migration.
2. Design: Targeting the system setup, data mappings and extraction scripts to design the JSM deployment based on your organization’s needs.
3. Extraction: Extracting the data from ServiceNow and mapping it to the JSM configuration designed in Step 2.
4. Transform: Cleaning and transforming the data to ensure that everything that needed to be migrated has been correctly imported into JSM according to your data mappings.
5. Load: Any customization work required based on your JSM design to meet your organization’s needs.
6. Testing and Support: Validating your data, testing and reviewing the new system, and monitoring to ensure that everything is working as intended.

Lastly - here is a community thread in the past where you can find some further suggestions on what to use to assist your migration planning ...

https://community.atlassian.com/t5/Jira-Service-Management/ServiceNow-to-Jira-Service-Management-migration/qaq-p/2030393

Hope this  helps.

Best, Joseph Chung Yin

[Jacek Wizmur _getint_io_]

Hi @Raj Krishnasamy ,

You can use the Jira - ServiceNow app to seamlessly migrate and integrate the two instances. Unlike traditional CSV import/export methods, this solution keeps your data in sync, so you don’t have to worry about it being outdated the moment you export.

It’s a more user-friendly approach that allows for a smooth transition period. Your team can continue using ServiceNow while gradually being trained on Jira, ensuring minimal disruption during the changeover.

Here’s a guide I wrote to help you prepare for the migration:

https://www.getint.io/blog/mastering-jira-migration-a-comprehensive-guide-with-getint 

and here are some case studies of happy users:

https://www.getint.io/case-study/making-data-flow-servicenow-and-jira-integration

https://www.getint.io/case-study/iscg-servicenow-jira-integration-for-a-managed-services-company

best,

Jacek

[Diana_Architect_ZigiWave]

@Raj Krishnasamy hi there. hope you've managed to migrate data successfully. in case this come up in the future, i'd like to suggest you take a look at ZigiOps at the Atlassian marketplace.

It's a fully no-code and 100% secure solution that can not only be used for bi-directional integration, but also for migration of data from one system to the other. We do have free trial, so feel free to explore it.

Regards, Diana (ZigiOps team)

[Josh_Unito]

@Raj Krishnasamy I wrote this step-by-step guide on migrating from ServiceNow to Jira Service Management with the Jira Two-Way Sync app.

Let me know if it helps!

[Raj Krishnasamy]

Thank @Joseph Chung Yin for the response. Let me go through the blog and see if that will our needs.