Define abbreviation please

[Maryanne Russell Samuels]

Define SLA

[Mikael Sandberg · Accepted solution]

Hi @Maryanne Russell Samuels,

Welcome to Atlassian Community!

If your question is about how to set up SLAs then please have a look at this resource, Create service level agreements (SLAs) to manage goals. 

[Maryanne Russell Samuels]

Lol....thank you

[Joseph Chung Yin · Accepted solution]

@Maryanne Russell Samuels 

Welcome to the community.  SLA is Service Level Agreement.  I agreed with what @Mikael Sandberg suggested reference link for you to learn how to setup SLA configuration for your JSM project.

NOTE - SLA configuration is project dependent.  So you will need to setup SLA for each one of your project as needed.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.