Community resources
Community resources
Jira Service Management
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Como crear una regla de automatización donde el aprobador sea el mismo informador si al momento de crear al regla y seleccionar aprobador no tengo opción para escoger el mismo informador automaticame...
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Hi everyone, I need help with editing assets using Jira automation. I've enrolled in both Atlassian university assets courses (essentials & advanced), and have found them extremely helpful in ...
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Is it possible to add a new button, "Create Change", to the buttons that appear under the summary. The idea is that when that button is used, automation will create a change ticket cloning the summar...
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We are using the Datadog integration and our monitors create alerts by messaging opsgenie-service. However, I can't get things working to close the alert when the datadog monitor recovers. I thought ...
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Hi, I did the steps as described in article How to prompt a required field when transitioning the status of an issue | Jira | Atlassian Documentation. Now when I transition an issue I always g...
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Hi, I have a project, and added some service desk team members and 1 service desk customer. I added some tickets, but the customer can't see the tickets. He gets an error : We're new to ...
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Hello Community, When generating a problem in Jira Service Management with my Jira admin role, when I enter the Incident value in the Issue Type field, I only need to list the request type values ...
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Hi team, Currently our IT Service Desk uses Assist to generate tickets in MS Teams and they are configured Bidirectionally using Halp to view the requests in JSM. By deactivating Halp this coming...
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I have a question, I was trying to build a portfolio view, and was wondering if there a way that I can build a JQL with all the kanban boards and the Initiative tickets without labels is there ...
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I am hoping someone may help me find a creative solution for a problem I am facing. There is a specific field in our JSM portal form that is currently an open short text field. We would like to make ...
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Hi, I have a customer portal on JSM which contains a lot of request types. Request types are grouped into group portals. but the portal displays all request types. it's not very pret...
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Is there a way for an admin to change the default comment reply from "Internal note" to "Reply to customer"? This can either be just for Help/Issue tickets and or system wide. Most help ...
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Hi community, I've created a new SLA without a goal and can not see it in the tickets for some reason. How can I make it visible. We have 5 SLA's but only 2 of them are visible in the ti...
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Hi, I want to create an automation rule which goes through all request participants and checks if they are administrators. The smart value {{RequestParticipant.emailAddress}} successfully ...
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Hi community, I'm looking to adapt the satisfaction survey in Jira with 2 thumbs (see image) instead of having the existing 5 stars. I've already checked the marketplace, but unfortunately, no addon...
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Hi community, We have just decided that our one large JSM project/portal (company-managed) would be better suited to three new, smaller team-managed projects. While brainstorming this move, we've r...
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Hello Community! I have a very large file and I want to partition it into 3 smaller files so I can import them into assets. These small files can be modified (add or remove information) and I need a...
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Hi, we would like to personalize the jira created command in slack, removing some fields that appear and we do not need it. However, we do not find how to do it. We are using this command for gatheri...
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hi we have an instance (project) of service management using the IT template. we are now setting up a new separate instance of service management using the IT template for a different de...
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Hi All. So this is a little late I am aware but due to a few things, it has taken me some time to get all the things sorted. ACE Solent had two events in January. Our own mini Jan slam if you will. O...
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hi I need to create a custom field to record a 'person' and I want this to be from the list of Reporters, not the list of agents. When I user the UserPicker option it seems to take the name fo...
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Heya! Im setting up a new environment for the company, and I'll be using the advanced roadmap(plan) and Activity timeframe plugin. My problem is that the created issues with start and due da...
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Does anyone have experience with integrating OpsGenie with Zoho Desk? At minimum we would like to create a ticket in Zoho Desk from an alert in OpsGenie (forward the alert). Nice to have, but not re...
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Looking for a best and not very expensive add on in order to count time for the requests in between statuses ( how much time does ticket spend in each status, so it can be seen in the report afterwar...
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Hello everyone, I'm looking to set up a scheduled task that runs every 5 minutes, but it should only activate outside of standard working hours. Our working hours are from 8 AM to 5 PM CET, Monday t...
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Atlassian Community Events
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| 18 | |
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| 5 |
| Subject | Author | Posted |
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| 4 hours ago | ||
| Thursday | ||
| August 26, 2025 3:48 PM PDT | ||
| August 12, 2025 8:27 AM PDT | ||
| August 11, 2025 12:57 AM PDT |