Community resources
Community resources
Jira Service Management
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Nowadays, we send email to email@email.com, it automatically creates a support ticket. Would it be possible to use Jira forms instead? The aim is to automate the process of creating tickets.&n...
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I am creating a roadmap: portfolio plan view and I want the Jira ticket to appear in hierarchy order, when I include multiple Kanban boards, it seems that it doesn't appear the initial Jira tic...
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- jira-service-desk
- jira-service-management
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Hello, I would like to know how to identify "internal note" or "Reply to customer" comment in automation, so that I can send notifications only when "Reply to customer" comment is ...
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Hello Community. I am new to Scriptrunner. I have a well-functioning Jira automation (manual trigger) that I would like to start from a Scriptrunner fragment (button). I have successfully added a ...
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Hi all, I have noticed that you can add custom emoticons to Jira service management. It seems that I can reply with the custom emoticon, but when I want to add it as a reaction to a previously crea...
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Hi, when trying to sync Epic from Jira Service Management to Atlas project, we receive the following error message. "We couldn't link to this project. Check if you have permission to cre...
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Hello , Is there any issue layout feature in jira service management
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Olá, A cada comentário público realizado no meu projeto Service Desk, um e-mail é enviado ao cliente. Porém, gostaria de mudar o nome do destinatário.
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Hi all, Is there a way to retrieve fields from Tempo in Excel or PowerBi? I can see a limited selection of choices from Jira Cloud, but not the logs we actually input. Specifically, I need the Work ...
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Hi all, Im trying to make a automation that will automatically assign a new created ticket from the customer portal to the agent that is commenting on the ticket. So the first responder. I'm struggl...
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Hello, I am trying to show the Time Tracking field as in the picture. It is set on the correct screen, it is visible and I should have the correct permissions(I am using an administrator profile). B...
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Hello Community! Hope you doing well.. I'm able to edit the parent field when the task/story "in In progress" status even the field is removed from the edit screen. please su...
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NO error message nothing. No functionality of JSM working currently
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Hi, I want to unclaim the demo.cloudnowtech.com please help
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We use Jira Service Management for external users to raise questions and bugs. In some cases, a internal collegue (also a agent of that JSM) sees a problem with the application. We consider to...
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We are jira service manager cloud users. Here we want to add multiple users to an approval step and we want each of these users not to go to the next step without approval. We couldn't figure out how...
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Hi, We want to export our customers with all the custom details (eg. telephone, etc.). I couldn't find any way to achieve this. Is there a way for this export to be done ? Thanks
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Hi, if i try to open an URL with Email-Address e.g. https://inside.mycompany.com/home/ssp_am.asp?ATO=max.mad@mycompany.com jira recognize automatically MAILTO function and open it in outlook ...
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Hi, I am using the "Dashboard" for creating reports but when I use the "Created vs Resolved" chart, the Resolved tickets are not reflected. It is showing Zero. Could you please assist us on ...
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After closing the ticket to status " Closed " the tickets are still shown as open in the section " All open tickets" (see picture) Can someone here help me ? best regards waseem
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We have created a new SLA called Cloud Conformity and want to use it for a specific JQL. The issue seems to be that the JQL is not being referenced, because it is at the the bottom of the list, an...
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Hello, I am getting issue with an automation adding users mentioned in a comment to a custom field named 'Participants'. The following is the configuration of the automation: Trigger = All comment ...
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Is there a way to block certain "Due Dates" from being selected in Sub-tasks? I constantly have to (manually) remind people that we are booked up on certain days or are limited to the number of ticke...
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My company is new to Jira and we've run across an issue with Customer comments or replies not getting added to the open Jira issue. Messages are being deleted and the comment or reply never att...
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Hello, I have a multiline text field, where users add multiple email address, I have already test separate by space and semicolon but the email address cannot be recognized as separate for exa...
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