Community resources
Community resources
Jira Service Management
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When a customer navigates to "Requests" in the JSM portal, the default filter includes only unresolved tickets. Our customers would like to be able to see all of their tickets - both resolved and unr...
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G’day Atlassian Community! Are you working with both Jira Service Management and Jira Software Data Center? We would love to gain a better understanding of your cross-product workflow...
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...s a means to "permission" customers are essentially running "public" service desks to anyone who has access. That includes users that had access prior to switching to the email domain account creation....
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I'm looking for advice on automating the assignment of a release version ID to an Object schema. This is to enhance governance by efficiently tracking the product version implemented by each client. ...
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Hello, I would like to link form fields to Jira fields but I don't know how to create new Jira fields. The idea is to be able to automatically fill in Jira fields, and to be able to set up automati...
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Hello Community, I can't seem to find many resources on this. I have seen Jira provide use cases briefly in videos and documentation Jira Asset Management being used for simple license management, b...
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Gostaria de saber como faço para cadastrar um aprovador no JSM
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I have enabled a Kanban board in a JSM project, but I am the only user who can see it. In a different project, I can see that Boards are enabled, but I am not able to view the board. I ha...
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Hi, Is there a way to trigger alerts in VictorOps (Splunk On-Call) when the Jira ticket is updated like changing the Priority value? We already have the integration setup between Jira and VictorOps...
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I would like to add a sentence of texts to display on the portal during the approval step. Is this possible? I know that forcing required fields or forcing comments is not available, but ...
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Requirement : Send email notification when a new Test Cycle is created prefixed with "MyProject_TestCycle_" I have an Automation project that creates a Test Cycle using ZephyrScale API. Now...
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I've started migrating from Halp to Vistrual Assitant but noticed that it's offering incorrect intents, I created my first one, it should redirect users to request access to certain apps using a spec...
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We use Jira Assets to track hardware and software associated to each employee. I was wondering if there is a way to list out any assets an employee holds during an off-boarding process. Ideal workfl...
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Hello Community! Are you part of DevOps or SRE team responsible for managing and resolving Incidents? If so, we would love to hear from you! I'm a PM in the Jira Service Management (JSM) team at ...
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Hi, it seems that for some reason the SLAs have disappeared from our tickets and are not shown in queues. This is where they used to be in the forms And in the configs they a...
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Since the recent update, I have many issues with the dynamic forms : The url fields of my dynamic form are no longer clickable. They used to be. I also find myself to not being able to save ...
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There has been noticeable delay with the sending of email notifications after the creation of two completely different (but major) incidents from separate projects. It is my understanding that the d...
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Hi Community, After gaining expertise in Jira Service Management and obtaining certification, I wrote an article offering best practices from my point of view and valuable tips to assist Jira/JSM a...
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My JIRA is configured with automation with ACAS to automatically create parent and child tickets for every hit. When the issue is no longer detected via ACAS scan, the issue is resolved. When all the...
731 views 2 0 Deleted user February 20, 2024 -
Hi I have a tam of 12 members in the project and I want to measure their CSAT scoring, which they get from the customers after completion of their tickets. I need a dashboard where I should see their...
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I'm having trouble understanding why we are not receiving customer replies under tickets. When we add a comment to a ticket, the email seems to go through, however, we do not receive replies from cus...
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Hello the Atlassian Community, We are using JSM since recently and only agents has the access to the JSM tickets. We are also working with a development team which require having access to the...
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Hello I'm facing a challenge with automating status updates between two projects: My goal is to synchronize status updates of service requests of a project with the status of a linked development is...
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...nd returned true or false. Amber - expression was valid and ran successfully, but will always evaluate to false, because conditions need to return a boolean value - as noted above, this is to be e...
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I want to hide the "Change manager approval" and "Shared with" sections from the customer portal: I am using the service management (could), Please If you have any segregation how to do it...
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