Community resources
Community resources
Community resources
Jira Service Management
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I am in the process of claiming all the accounts that were unmanaged in our domain to be managed. and I found that some accounts are no longer in use and I would like to deactivate them after claimin...
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Hi, we need to import several lists of Assets into our JSM and also want to be able to reimport/update these same assets on a regular basis. As far as I see I have 2 options: using import fu...
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I have a scheme called "Store Locations" and objects underneath them named by store number. See screenshot. How do I display the object name in the summary of the ticket? Is there a smart value...
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Hi, I have integrated Jira Software (soon we'll switch to Jira Service Management) to Opsgenie and all incidents are successfully flowing to Opsgenie as alerts. I have created 2 incident rules to au...
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- jira-software-cloud
- opsgenie
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Hi! We have a general one Create request and request form for the project in Portal, now I want to create a Group and add there additional forms to the portal, but while I create them I need...
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how to get report if not logged in users in jira cloud last three months using jql / automation
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We are looking for a solution where we need to pull the external public database from Jira using Rest API, is there any possibility to do this or is there any other way where we can pull the data usi...
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Salam. My automation have some errors. Please help me to solve this problem. --Action details: --["10060","10053"] --Issue condition --The following issues passed: --951 ...
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hi, how can we attach a file in task using teams location or any server
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After I set up the organisations, there was a new option that was visible to customers and I couldn't delete it. This is (when a customer wants to open a ticket, they see this): Transla...
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Hi, I have various issue types set against my project with a few workflows for them. I know how to get the Comment field to be forced via field validation but this will not work as I am trying to set...
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Dear Colleagues, I need to copy field value(Type- Dynamic Field) into another field via "Additional fields", as the field is not being displayed in the "Edit issue field" action type. Could...
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Hi All, I would like to know if Asset Management can be used for below requirements: Maintain budgets for IT assets, and forecast future needs based on organisational needs Perform stock ...
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Hi all, I'm trying to create an automation for when an issue is moved from an issue type that is not an incident to an incident. I need this automation to do the following: 1. depending on the statu...
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Hi, We want to implement CICD pipeline in our organization using GitHub. for this, it is required to get approval from stack holders for the final merge request before it triggers the pipeline to de...
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"Is there an expectation for Bulgarian language to be soon added to the list of language choices on JSD?"
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Hi, I need to manage benefit disburse excel document flow via Jira. Need some starting point to explore options 1. I need to create flow to disburse benefits in form an excel sheet which will be thr...
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Hi there, we want to delete Jira Service Management from our Jira Instance. Now the question is, what exactly happens to things like custom fields across the jira instance and several (jsm and non j...
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Hi I have created a filter by Assets, Filter data source by AQL: ValidTo >= now() But it seems like a bug "ValidTo": "15-04-2044" gives -> removed by filter "ValidTo": "15-0...
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We are planning to have solution partner. kindly help
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I have attempted to set up multiple ITSM projects on JSM, but it appears they are not correctly configured for internal access only. I aim to create a company-managed project that permits only indivi...
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Hi all, Newbie to JSM here. I've got two separate company-managed projects and all of the configurations that I can find are identical (as far as I can tell). The same workflow is being used by bot...
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Buenas tardes, configure una regla de automatizacion la cual envia un correo a un usuario externo de la empresa, pero no puede visualizar los adjuntos. el el cuerpo del mail ingrese este codigo: Th...
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Hi all, I would like to ask if is it possible to integrate (Fields, status, ticket, users)JSM and service now wwithout the use of any plugin/addons? I dont have any experience working in servicenow...
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