Community resources
Community resources
Community resources
Jira Service Management
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I am currently working on adding validators in so that certain fields have to be populated in order for a ticket to move to the next status which I have managed to do, but I am facing an issue where ...
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I'm trying to create an intake form using JSM that replicates one in a different Jira cloud instance. The problem is trying to get the description field pre-populated with prompts for the customer to...
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Hi team, I was trying to set up SLAs in our Jira Service Management Project, but I had some problems with my first one because we want it to finish counting when: A custom field has a value (singl...
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I have an automation set up to email users an hour before their SLA is breached but upon testing it doesn't seem to send me the email. Anyone know what I could be missing? Also it did not add the com...
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Hello all, I am trying to create a report in Jira Service Desk - based on user details. We have pulled in extra details with the user from our IDP (identity provider like Okta) - things s...
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Hi dear Colleagues, Can you suggest any add-on, that provides possibility to have custom banner with HTML script, like https://jibrok.com/docs/message-field/overview/ this plugin for Jira Clo...
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I have a team schedule for our alerts and incidents. It works fine. Now I want to create another schedule but for internal support rotation, so it should not have integrations and alerts at all...
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Hi there, following situation: I have a group-picker field and want to send an email to the group when the field has changed. I know how to do this via automation. But: The email does not go to the...
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As of yesterday (5/2/24) I have noticed that just on my laptop when scrolling down to the bottom of the page, there is an additional white space that shows a gap of nothing but just white blank space...
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I have an automations that uses a JQL query that looks like this: {{issue.Selection Field.value.toUpperCase().abbreviate(8)}} It works absolutely fine. However, it ends up leaving the "..." at th...
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Hi Community, We have a lot of configured scheduled Assets imports running everyday several times due day If we need to disable them temporarily - we would like to avoid going through dozen of Obje...
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how to capture the specif text from Email (Descrption to Custom field using Jira automation example: Weekly check completed with faults: Room: STA Meeting Room Location: Stalli...
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Hi, we have an issue with Assets. The loading of the object view of one certain object with a lot of relationships to other objects throws an error. We can see all (other) data of the object, but th...
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Originally, I was trying to automize Opsgenie alert linking to JSM incidents, following this guide: Auto Link Alerts to Jira Service Management Incide... - Atlassian Community The final step ke...
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Hi, I need to create automation where approved ticket starts automation where the filled out form from the ticket is attached to outgoing email.
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If I rename an Organisation in a Service Project, will I need to update any filter where that Organisation is mentioned, or will Jira just auto update them?
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I am trying creating dashboard in JIRA where in i am not able to find Affect Version value in x or y axis. I need this value to create the graph in dashboard.
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Dear Colleagues, we figured out, that when adding a comment in jira + setting the status on Jira from Status X to another Status, only one automation rule can be started, the second automation rule ...
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Hi all, can someone please explain the current capabilities of Service Relationships in Opsgenie to me? I had the expectation that when Service A is impacted the dependant Service B would be impact...
- Question
- cloud
- opsgenie
- service-relationship
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hi there, whenever we send mails from Ahri.org, we get a bounced e-mail feedback. i have performed a message trace and our smart host Mimecast is delivering mails to Jira ...
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I had just started exploring JSM and came across the article below about Team Operations. I would like to use the feature, but I'm not able to find the 'operations' option following the instructions ...
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I Have 5 Types of issue the highest level is Epic, Admin Club, Admin club nuevo. The medium level is task. The lowest level is Sub-task. I want to pot both admin in separe layouts of epic, how can i ...
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We use JSM to get, approve and work with User-Requests for our Products, especially Atlassian Products. When new Coworkers use the "Product access request" function in Conflunce, Jira,... a "Standar...
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Hello, I'm working on JSM, I want to have an automatic customer response on the issue when I change it to "Work in Progress" status. Can someone help me with this? Thank you.
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I'm trying to setup notifications to email myself upon tickets being logged. Reading other threads here, I've set this up as per below: However, I don't receive an email and have logged 4 se...
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