Jira Service management to Opsgenie

[Jay]

I am trying to set up on-call using OpsGenie. We have set up everything and the connection to Jira Service Manager (JSM) is showing up as complete. However, I cannot get tickets from the JSM to appear. Any help would be appreciated, I can show most data as needed.

[Joseph Chung Yin]

@jay -

Can you clarify your statement of "cannot get tickets from JSM to opsGenie to appear"?

Please advise, so we can assist you further.

I am sure that you already know and read through the the integration reference page below -

https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Functionality-of-the-integration

Best, Joseph Chung Yin