Community resources
Community resources
Community resources
Jira Service Management
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I am new to Jira Service Management, and I am trying to figure out the best way to use workflows and automations to streamline our offboarding process. We have been doing this manually, so tha...
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If I create a task in one of my Epics, I want to duplicate or clone the task into all other existing epics within the project. For example, I want to add "Set Follow-Up Date" as a task in one of my ...
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I've recently migrated several projects from Jira Server to Jira Cloud, and have been having a couple problems with some of the request forms (not email). On some forms, the "Description" field...
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I am trying to nest the statuses so that within each status I can show progress. My workaround for this was to create a checklist that matches my statuses so they can have their own workflow to show ...
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...request type. Agent replies now default to public Who does this affect? Migrated former Halp customers who have agent replies defaulted to private. What’s changing? Some migrated H...
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Hi everyone, As we approach Halp’s end of life on June 4, 2024, we’re making a few more experience changes to Jira Service Management chat for Microsoft Teams. These updates allow us to more closel...
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Hi, my company wants to make a schedule of tickets for the coming year. The problem is management wants to auto create a new ticket once a a other ticket is closed. It is for a recurring ...
517 views 3 0 Deleted user February 13, 2024 -
Hi All, I want to know the possibility and how can I integrate CAS (https://www.apereo.org/projects/cas) SSO with Jira Cloud. I can't see this in the identity provider list :( Has anyone done it ...
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Hi, I have setup a ton of integrations which create tickets in Jira when an alert is created in OpsGenie. I have a new field to capture the OpsGenie alert ID in the Jira ticket so it is easy to find...
- Question
- field
- integration
- jira-service-management
- opsgenie
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We don't use the SLA section so we are trying to move it or just get it out of view. When in the Request Type section I select "Move to Bottom" on the SLA section and hit save and it says it saved co...
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Hello everybody, I want to add a "due date" to a request view (in certain request type) but I want this field in read-only. The goal is to display this information when the agent submit it. Is it ...
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Bonjour, J'aimerais savoir comment avoir les réponses standardisés dans les commentaires comme celles des commentaires du ticket. Cordialement. Marc
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Hi, On creating a "Onboard new employees" service request I'd like to automatically create multiple different subtasks to create an account for (for example): ActiveDirectory Googl...
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Hey, I tried looking for a way to have automatically add a form to a service ticket and after the form is filled in by a service technician a object is created in our asset registry. F...
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Hello everyone, My team and I are currently working on introducing Assets into our requests. As of now we are able to import a csv uploaded directly from our computers, but as our company is G-Suite...
- Question
- api
- assets
- cloud
- csv
- google-sheets
- +3 more tags...
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Team, Please confirm on an average, once customer is invited to a JSM project, how long does it take for customer to access the project/service desk portal? It's been an hour that I have se...
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We have a request to integrate Splunk into our JSM. I saw this guide (Integrate with Splunk). What's "team's operations page" means and where can I see it? I don't see Add Integration on my...
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Hi - We have ticket notifications that go to the customer. Sometimes instead of hitting reply - the customer will fish out the jira@company.atlassian.net email address and send to this. These email d...
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Hi, For one of the request types in our project, when that type of ticket is edited on service desk portal, a workflow is shown on the right side. I don't know where this is coming from and how to c...
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How to disable customer sharing option as i dont want customers to access or view other customers in the service desk portal page. For now I dont see any oprion to disable it. Below is the snapshot f...
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Dear Community, We have taken on a new customer who will now be using the Jira Service Desk to send us tickets. This customer previously used a different provider. The company now has 30 open ticket...
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Hello, I would like to ask if it is possible to send out the invitation mail or at least a notification to existing JIRA users when they are added to the Jira Service Desk as customers (not ...
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Hi All, I was hoping someone could assist me, I am trying to write a filter to search for tickets created > 6 months ago AND do not have an internal review date attached. Currently, my q...
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When looking at the discovery tool, it seems to imply it on works on-network. Does the discovery agent work on remote computers not connected via a VPN?
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