Community resources
Community resources
Jira Service Management
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Hello Community, I'm familiar with the "updatedBy" function and use it, for example, for tasks I've worked on in the past week. issuekey in updatedBy(MyName, "-7d") ORDER BY updated DESC Can I mod...
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We have already allowed users to tag other users when commenting via the JSM portal but we would like to allow them to tag a team which they currently cannot do. Is this possible? If so, what setting...
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Hi Team, Currently undergoing on some research and I need a clarification. We have a project with 5 status and transitions and in the 3 transitions we have a screen popping up for t...
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There is a contact person field and an additional contact person field. User A is assigned to the Assignee field, or It is assigned to the Additional Contact Person field. It is assigned to only ...
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Hello, we have created forms in the Jira Service Desk that we make available to our users in the Service Portal. The forms are used to create tickets. Some fields are e.g. of type "Single User" and ...
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Hi Team, We need to check for approver list. Our Project consists of 4 stages of Approval from Level-1 to Level-4. So we have like 200 to 300 approvers list and we wanted them to be customer...
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Hello, Hope you all doing well! In our JIRA one of project in SC board, Deployment is not reflecting. Can someone help on this issue ? Regards Parveen
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incidents created via email are not visible from the sidebar "incident" （ missed “Ticket category” ）
Hello, I'm new to Jira. I created an email handler to create incidents in my project. Actually, the incidents are created and the type is "incident"! I can see the incident from the "filter" and ...
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I have a custom text field for Customer Ref and want to use this field when an issue is created to look in other issues in my project for instances of that same customer ref. In this way I hope to s...
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Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you &...
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Dear Support I'm creating an automation workflow and I want to find location of requestor field in Jira. Are there any smart value / user condition or JQL support on it? Thank you
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We are using the product called Roadmap & Idea Portal for Jira on one of our JSM projects to allow our JSM customers the ability to create issues to request software enhancements and submit comme...
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Hi, i am wondering, when i create a ticket, the user gets an email that the user has been invited to the jira helpdesk, how can i disable it??
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Hello Community, Is anyone experiencing technical difficulties creating service tickets? As an admin I cannot create service tickets and users in my service group are experiencing the ...
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Hello We're trying since one week to install https://wazoom.atlassian.net/jira/marketplace/discover/app/io.tempo.cost-tracker When we install it that say ''Unable to install Cost Tracker by Tempo...
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I have created JSM custom fields. Some of the custom fields include dollar amounts and other numeric amounts. I'm trying to generate a sum and average of a custom field for a set amount of tickets in...
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...etFieldById("customfield_14200") def Techcode = getFieldById("customfield_11621") //25 April 2023 def TicketType = getFieldById("customfield_15800")//Ticket type field 19 April 2022 ReopenReason.setHidden(true...
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...eopenReason.setHidden(true) Reamrks.setHidden(true) DeployCRNo.setHidden(true) def currentIssue = ComponentAccessor.getIssueManager().getIssueObject(Long.parseLong(id.getValue() as String)) &n...
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Hi, I'm trying to configure the below scenario: - Issue transitioning to Resolved - Check if SLA is breached - If breached, the transition "Resolve Breached Issue" is available. A screen will the...
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1. I am writing a server-side script in Behaviors for one of my custom fields. 2. The script sends an email to a user 3. The script works in all ways except: While all my variables get injected in...
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Goal: I want to be able to schedule this import. My approach is to trigger the Import Start via the API (but if there is another way, then please let me know.) References: Post Import Sta...
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Problem: We use the same email address both for sending emails via Mailchimp/mandrill (campaigns, info about account, payments etc.) and using it as a helpdesk email. We want to set up Jira service ...
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Hi, I have an automation rule to add participants to a request when it is logged by a specific person. That works well. Is it though possible to add an organization that I have created ...
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Issues newly created are stuck in the current status, they give an error saying "you do not have permission to transition this issue" though we are trying it with the global admin. If we change the ...
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I need to resolve a question. We have a Customer portal and the view is always being hided and need to use the show detail option anytime and customer/user feels it annoying. So is th...
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