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Delay integration trigger

Duy Le_1sgigw

Is there any way to delay the integration trigger in Opsgenie?

We use Zendesk integration to create a Zendesk ticket whenever an Opsgenie Alert is created. The problem is most of the alerts would be auto-closed after a while, and we don't want ZD tickets for those alerts. Is there any way to delay this integration trigger, so that if the alert is auto-closed in the delay duration we don't create a ZD ticket for it?

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Tejaswi G

Hi Duy Le,

This is Tejaswi from the Opsgenie Team, and I am happy to help.

We don't have a direct delay Option in Opsgenie to delay the triggering of the integration. The integration will be triggered as soon as the alert is assigned to a team.

However, you can create a separate Team, "Team ZD," which will have only the Zendesk integration in it, and add this team as a responder in the escalation rule after your required delay in the Original Team's escalation, where the alert is created to induce the delay for ZD ticket creation.