Community resources
Community resources
Community resources
Jira Service Management
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Hello, We have a couple of projects in JSM with each having a portal site where only the invited users of a specific customer have access to and execpt for a short welcome-text should contai...
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Hello Atlassian Community 👋 As we continue to drive innovation with AI in Jira Service Management, we're thrilled to announce our latest capabilities designed to enrich the experiences of support ...
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Hello, I am responsible for managing multiple Jira projects under our instance. Some projects accept requests via email, while others accept tickets only through the portal. We have noticed ...
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Hi, We implemented a successfull business process in Jira. Now we want to implement an audit process some time after tickets a successfully processed, draw a sample from last quarter's tickets and c...
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Some users of our domain '@postfinance.ch' are not receiving email notifications of Jira when people answer tickets or tagged comments. We already have checked that our Exchange server don't bl...
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Hi, On certain custom fields we would like to enable rich text instead of plain text, where can I find to change this? I may have overlooked when scanning the project settings... Th...
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For some users only, when they was looking for "Sandra XXXX" the display name was "SANDRA EST MORTE." (which mean "SANDRA IS DEAD.") instead of his real name. At the Entra ID lvl and Exchange lvl, e...
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We have different customers , for whom we need to use similar project. But we need to offer different branding to them. Can we add different kind of projects to one Jira Service Management project or...
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Is there a way to query alerts that either have an empty message or empty description in the alert view filter or through an API call? This could happen when alerts are originating from emails. I hav...
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ı uolpaded and set- up app but it is not wroking. Please help about it
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what is the character limit of showing the status in portal view in JSM? As shown in the screenshot the requester/customer is unable to see the full status name. Even after hoovering on the name...
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We are using different channels to create tickets. 1. ITSM portal 2. JiraCloud on Slack 3. Emailed Request Does JIra Service Management provide any analytics on from which sou...
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I am a Jira Admin and Service management admin and agent for this project. Previously I could add filters either basic filters or using the JQL under the "filter by" field. However Right now, after ...
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how to check the agent availability in JSM?
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Does anyone have a current Atlassian capability chart to brief executives on Atlassian capabilities?
Does anyone have a current Atlassian capability chart to brief executives on Atlassian's capabilities or could you tell me where i can find one? I've been searching and the closest one it is the fol...
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Me and all the user roles in our service management project do not have access to view older issues in the project. all of us get notified in the screen "You don't have access to this issue" and "M...
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Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is&nbs...
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Hi All, I'm looking a Dashboard & Reports for JIRA (Cloud) Assets. I'm unable to find any gadgets for assets and how can i generate the reports with graphical representation in JIRA...
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I am trying to create Automation rule where it sends an email but it is the content I am having trouble with. In using our Employee Exit form, it asks for the Employee, and Offboarding Date. Ho...
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Hi! Specific field is not cloning to the cloned ticket, How can I fix it? I've made it a custom field and added as a field that appears when a specific category chosen. The field is added on...
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Dear Atlassian community, Atlassian is looking for folks who are interested in participating in a 60-minute evaluation session of a product experience. The focus is an SLA (Service-level Agree...
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Can I add extra fields in customer satisfaction form as a Jira admin as of now there are comment box and feedback rating could anyone help me on that
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Hi All, My organization recently started using Jira for customer tickets however, we want few domains from receiving any auto-triggered email notifications when any ticket is created with th...
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(Service Management) I have implemented an automation that sends a comment notification when an issue is created. This notification includes a message addressing the author, ensuring they receive an...
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I am trying to setup Asset management automation to create a JIRA issue when SSL expiry date is less than 60 days. I can get the automation to send an email but cant get it create a Jira Issue...
356 views 1 0 Deleted user May 1, 2024
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| October 27, 2025 8:46 PM PDT | ||
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