Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

How can I show where an issue is in queue to the customer?

Janine Lim
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 19, 2024

Is there a way to inform end users where their ticket placement is? 

1 answer

0 votes
Dan Breyen
Community Champion
March 19, 2024

Hi Janine, it's my understanding that by default, they would be able to see the status of their ticket in the Portal.  Do you have some mechanism that you are using to queue up tickets?  I'm not familiar with any default functionality of JSM that provides that functionality.  If you are using a custom field to track this internally, there isn't a way to add custom fields yet into the portal.  There's a ticket for that task that you could vote for and watch for updates.

Hope that helps.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
PERMISSIONS LEVEL
Product Admin
TAGS
AUG Leaders

Atlassian Community Events