Is there a way to inform end users where their ticket placement is?
Hi Janine, it's my understanding that by default, they would be able to see the status of their ticket in the Portal. Do you have some mechanism that you are using to queue up tickets? I'm not familiar with any default functionality of JSM that provides that functionality. If you are using a custom field to track this internally, there isn't a way to add custom fields yet into the portal. There's a ticket for that task that you could vote for and watch for updates.
Hope that helps.
Online forums and learning are now in one easy-to-use experience.
By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.