Community resources
Community resources
Community resources
Jira Service Management
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I'm trying to find a way to incorporate a view in the left had side that shows other open tickets that someone has submitted without needing to go through Projects>Customers>Open Issues. The cl...
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I was unable to installe Jira change management tool, how I can get it?
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I am able to add customers to my Jira Project by manually adding them to the email list field. However, when I select import details, and select the radio button "import details and add customers to ...
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Hello! I am using Jira Cloud Standard and I am admin. When costumers open a ticket from our support Portal, the organization field comes empty. Is there some configuration that can...
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Our company's domain is xxx.edu, however we are sub organization that will have our own subscription to Atlassian products for our ITSM use using Jira Service Management. Our organization has S...
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Hello! I know that IT projects are not similar with Business projects, so timelines are not really something very useful in ITSM, but is there a 3rd party plugin or something that I can use to view m...
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Is there a way to order results by the date that the current user updated a ticket instead of just last updated by anyone?
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Hi all I have created some calculated members with assignees based on the teams we have, but there are some tickets assigned to people not belonging to any team in particular. How can I group those...
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Beginning on 13-March, the integration that I have setup between New Relic workflows and Jira Service Management began to fail with each execution. When attempting to Edit the notification to Jira w...
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Necesito saber cuanto espacio es el que estamos utilizando como empresa. De que forma puedo obtenerlo ??
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Hello team, I have a mail handler "luis@support.me" to create a jira ticket in a specific project (JSM) and all the reply's as a comment (Using the Issue Key) Also I'm creating an auto...
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Settings > Personal Jira Settings > Notifications Settings | Projects and issues I'm being told that non-admin users' settings screen don't look the same as mine. They are getting bombarded by...
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Use Case: Physical inventory. We want to add an IMAGE as an attribute field on Object types. Is this possible?
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Hello, It looks like I can only generate a javascript widget to embed on my web page but I need it to be html. Is that possible? Thank you - Audra
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We are trying to setup custom email with an O365 mailbox using the Microsoft button in the After clicking on this, and have sent the request for approval to the Azure team. Speaking to ou...
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Hi, when I integrate data from a filter with the JIRA application in Excel, I would like a layout that shows the linked issues that are closed, to appear with a cross out format. Sometimes,...
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Good Morning, I need help in creating an efficient JQL to show all the stories from project "BER" that has an epic with "Epic Status" = "In Progress" only. If needed, we do have ScriptRunner instal...
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I have "refer back' transition coming from different statuses to 'pending with customer' status. when customer comments the status should auto - change from 'pending with requester' to their respecti...
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We're using Jira software and wanted to purchase the Jira management, I accidentally created a new organization, Can I delete only the new organization without damaging the existing one (assoc...
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Hi there, We have a simple automation rule that creates a ticket whenever we receive the incoming webhook. The problem is that sometimes we receive updates from the same subject through the we...
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Hello, Atlassian Community! As we continue to unlock the power of Atlassian Intelligence in Jira Service Management, we’re exploring ways to help operations teams better detect, prevent, and resolv...
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Is it possible to send email as reply to the email. As I was testing replying to an email in JSM I noticed it was sending it as a new email instead of a reply of that email
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I have this piece of code, that creates a comment for me ommentManager.create(event.issue, event.user, "$comment.body", "users-jira", &n...
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Hello community, I am having a small dilema. Whenever my team creates a support ticket to our project, somehow i am not able to "Add Parent" but manually. I tried in the automati...
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Concept Relates To Application Type Jira Service Management Deployment Type Jira Cloud, Jira Server, Jira Data Center What is shown? An issue in Jira Servi...
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