Community resources
Community resources
Jira Service Management
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hi all, how do we get calculating SLA time remainng in JIRA cloud. i want to get the reports for all issues with SLA Remain time.
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Hi Team, We need to auto assign issues only if the request is from service desk customers. Auto assignment should not happen if an internal agent creates it. Thank you.
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Okay so I have a field say "Serial" and its pre-populated via an automation. I do not want any users updating this field except via automation (and I guess admin if possible but not required). Is...
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Hey @John M could you clarify on the highlighted portion in below screenshot - will Ops genie be permanently shutoff by June'24? We also have a few more queries on the migration from Opsge...
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- opsgenie
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have set everything up as described but the virtual agent which is supposed to search the associated Confluence site is not returning anything. Other answers suggested you needed to Label the conflue...
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Hi all, I have a connection from Assist in MS Teams, and when a user raise a new request this appears to all users in this channel, is it possible to hide to other people and stay visible ju...
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We currently use Jira Service Management and are expanding our use. We also need an application for Project management and are looking at Trello and Jira Work Management. One of the quest...
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Hello fellow Atlassian users and admins! I had a request from one of my team leads to automate an email for one of their boards so that stake holders can be notified of QA activity on a card ever so ...
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Hi - I am looking for the best way to track our workflows and find a way to report on how well our team is doing when it comes to responding to tickets in a timely manner. Before, we have attempted t...
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How do I set up a mandatory on a dropdowm list, in its 2nd list? Example: In a custom field, being a dropdowm list I have 2 options: 1st dropdowm list (This field is mandatory in the form) Option...
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I have looked through Jira's servicedesk API and have experimented with their Postman suite which does not give me the contextual information of our various service desks (e.g service desk descr...
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I need to be able to create a report showing how many issues were created in a calendar period and how many were resolved. I can get the created date, but I'm not finding a resolved date. Is this pos...
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Hi Community- I'm uncertain the best way to do this one. I'm trying to report on all my open tickets but as a time series. Open would include: open, waiting on cust, in progress.&n...
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I have created a automation that triggers when I change the status of a issue in Jira Service Management Project. It will create a new issue in our standard Jira Project. I want the Assignee i...
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We are using the API to create tickets within our service management project. Currently the reporter field is set to the user that is authenticating the API. We are able to add customers as participa...
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Hi I'm encountering an issue in Jira Cloud where email signatures, along with social media icons etc, are being included in the ticket details and the icons are also being added as attachments. Thes...
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Summary As Opsgenie is being consolidated into Jira Service Management there are some steps you need to take to ensure a complete migration to JSM Operations from Opsgenie. If this is not completed...
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Hello, Need help creating an end user offboarding form in Jira Service Desk, something like this: Common Requests - Offboard and Existing Account - Raise this request on Behalf of : Summar...
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Hi all, I have a project which involve several issue type. I configured an automation based on a status transition trigger but as there are several issue type, the rule starts a lot of times becaus...
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We have a Shared Mailbox in Microsoft 365 that has an auto-forward configured to route into our JSM portal. We have disabled DMARC, but are still getting DMARC failures.
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Hello Everyone, I would like to ask you for help. The plan is that the company that uses Jira Service Management will provide us with a user that we will use in our internal helpdesk applic...
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Dear all, I am having difficulties to add internal stakeholders to issues on Service Project. We have the Standard Plan and it is not clear if this is a functionality included on our plan or not. W...
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I'm searching for the web fragment on the portal for Jira service management. Can't find it under https://developer.atlassian.com/server/jira/platform/customer-portal/ Looking for this me...
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I am trying to export "Request Type" from my Jira Cloud instance (I am the org admin and I am trying to figure out ways where I may need to have another instance with same request type). So far I don...
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We receive a 'Something went wrong' error message when trying to view/edit Portal-only customers in Jira Service Management. I am a Site Admin and User Access Admin. My coworker, an Org A...
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| September 4, 2025 1:00 PM PDT |