Community resources
Community resources
Community resources
Jira Service Management
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Hi This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue.
- Question
- opsgenie
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Prezados, preciso de um apoio. Fiz alguma alteração no meu portal, onde controlo os chamados internos e gosto do formato painel, porém, meus issues não são mais exibidos lá, aparecem apenas nas fila...
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Hi, recently in my company, we migrated from Jira Software to Jira Service Management. It turns out that in the previous instance, we had Scrum boards, and now in Service Management, they are not ava...
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Well, first of all, it's good to know that this process is very useful for HR guys who handle resumes on Jira. I was looking for a way to link similar issues. For example, based on information field...
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...he true picture? Thanks, George
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I am using JSM, and customers can submit issues using portal. My request types each have a form linked, and the form fields are linked to custom Jira fields. I have a few specific fields that I want ...
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I have installed Jira Service Desk Data Center with trial license. Also also installed Jira Data Center mobile app. My project have 121 organizations but I only see 20 of them when I want create issu...
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How to configure Jira Qchat alone accessing through externally?
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I am testing out the 'reply to customer' feature on a few issues in the queue, but it seems clients on Microsoft 365 are unable to receive notifications via email. However, clients using Gmail can. W...
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Hi Guy's, Please forgive the nube(ish) nature of the question, but I'm new to JSM and the searches aren't finding much of use. Within an ITSM project I define services and components (Though th...
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Hello everyone, I'm seeking guidance if anyone can please assist with my issue. How can I change my agent ticket view layout to look like this: Currently our ticket view looks like this...
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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Hi all, I need to update the JSM Project email to a new one, but unfortunately I'd like to keep the old one for a little while in the interim while users get used to the new one. But it looks like I ...
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Hi Everyone, I've noticed that with the recent update to the Reporting Menu, the option to download raw alert data on Alert Analytics seems to have disappeared. This feature was quite crucial for my...
- Question
- opsgenie
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Hi! I'm looking for a way to limit the view of tickets for our external consultants. They should be able to only see tickets assigned to their group in Jira. I was trying to use the Issue securit...
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We have a ticket that is linked to another project. One ticket has a custom field. We want the information in the custom field (of project 1) to be automatically copied into the linked ticket (...
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Hi, I have an automation that creates a linked JWM issue when a ticket has been escalated. On the escalation screen a group is selected and an email sent to them. What I am trying to do is find th...
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I'm trying to start a Runbook in Azure within Jira Automation and every single time it asks to login to azure and when I do I get the following pop-up. Even though I have approved it many times, it s...
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I was able to set the email address for the email channel for incoming service requests to an email on our domain and it works fine, but when we respond or send back notifications, they all com...
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Hi community, I need help with a doubt. Is possible add a "Status property" in my workflow to modify an issue transition only for admin user? for example, if the status is "Resolved" and I receive a...
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Hello, my team and I provide IT support to clients from multiple companies for their use of our proprietary app and we use JSM to manage their requests. Both users and their supervisors contact us fo...
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I have setup the SLA for my Project in JSM as per the screenshot below. But the SLA is not getting calculated. What could be the issue?
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How can i get webResponse.status when in audit logs show Send web request Web request was sent, but timed out after 30 seconds on the remote host so the result is unknown (but most like...
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Greetings, I trust you're doing well. I'm currently seeking to integrate the JSM service desk API as a module for managing tickets on my Jira client within our website. However, we've encountered an...
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Hey team! I wanted to share a small technical situation I'm facing and I could use a bit of help 😣. I've created a custom field called "Auxiliary Assignee" to record additional information about ti...
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I am trying to get the "Extra properties" using the Alert API. How should I construct the params to get all "Extra properties" associated with alert? I tried "isExtraPropertiesWithKey=true...
- Question
- cloud
- extraproperties
- opsgenie
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