Community resources
Community resources
Community resources
Jira Service Management
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I have set up an alert using Jira automation to send an email a day before a ticket breaches its SLA. However, the automation is not triggering. The ticket is in the "In Progress" sta...
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Hi, I need to filter my board by epics, whose summary starts by BGS. I added this quick filter but it doesn't return anything, so not sure what I am doing wrong. Anyone can give me...
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When a ticket is opened in Jira Service Desk, we want to add information about the SLA period to the notification sent to the customer. How can we do this?
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Is it possible to let people sign of for the receipt of their hardware? We are not using Jira Asset & Service Management yet. I have read that there are options with Jira Service Management workf...
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Hi, I would like to know if its possible to use Jira Service Management Cloud in laptop. Thank You!
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What is the Best Gadget to track a team's performance, based on ticket completion per interval? For example if a team of three people with a capacity of 40hrs per week for each individual (120 hrs in...
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My project doesn't show the resolved data at the filter table and the ''resolution'' has incorrect data ''unresolved'' which does not match with the status ''done'' Restaurant Operation Tickets ...
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We have a Jira Cloud and a JSM project. Initially Jira and Project settings were set erroneously to GMT+0200. After request of the client for changing timezone we had to apply changes to timezon...
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Its possible modify workflow aprovers? If the user enters the approver and it is not the one indicated and wants to modify it? Is there a way to modify the flow so that I can go back and start...
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Hey if i am integrating jira api for creating issue from my app but i don't have api token of users but if i will use one general token to raise iisue then all the issue will be raised from that gene...
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Hi, we are looking for a possibility to customize the request form layout in the customer portal view. We have already looked into “Forms” regarding this issue, but it doesn’t offer the flexibility ...
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So, we currently have a number of Jira service management projects configured but there's a lot of surplus items and 'baggage'. We imported everything into a new Jira from a previous comp...
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Hi, I am unable to generate the below reports. Please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the number of iss...
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Is it possible to create a form that the Due date will be automatically 30days after the ticket is made??
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...he first step to genuine service performance monitoring and enhancement. Lean into the red: how to monitor genuine service performance? To effectively combat the Watermelon Effect and gain a true...
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Hi, I am trying to assign a task to a team member that have no Jira license. However, it shows that the users cannot be assigned issues due to lack of the license, is there any other alternati...
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- jira-service-management
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Hi, I am unable to collect below report from Jira. Someone please help on this ASAP. 1. Report that shows the usage of all the Projects in last 6 months 2. And/Or Report that shows the n...
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Hi Team, As I am considering a paid Jira subscription, I am unsure of what the true definition of "user limit per site" is (see screenshot below). For example, on the subscription page: Jira P...
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Hi Atlassian community, This is my first post, and I am seeking advice. Our organisation uses the below products from atlassian, - Jira software - Jira service management - Compass component...
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Update November 26th 2024 Hi all - we're happy to announce that you can now restrict Request Types by Customer Accounts and Customer Organisations! Thank you for sharing just how importa...
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This is specifically related to Jira Service Management and working with Filters. I understand that I can do this with the API or Jira Automation in multiple calls, but my goal is to display the resu...
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i dont have permission to “add status” in new column like blocking column and cant find add status button. issue 2 : which permission about scrum master i need to request because i dont have permiss...
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Hi Community! The Jira Service Management team is conducting a survey to understand the preferred channels you use for consuming technology news and information. Your input will help us tailor our ...
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Is there a way to expand the widget window larger? Its a bit small when reading support articles and trying to view images: Are there any workarounds that would allow user to view ...
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