Community resources
Community resources
Community resources
Jira Service Management
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Hi all, I am trying to add a drop-down option under specific request type in Jira Service Desk. For example under Access management request type there is a drop-down menu and when I click the drop do...
- Question
- cloud
- jira
- jira-service-desk
- jira-software-cloud
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For the 10 users available for the free version of Jira Service Management. Does that 10 include the number of customers it allows? I'm in an org that would need 3 agents/users but we have mor...
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Hey, I am wondering if anyone has any ideas on how to approach setting up an automation. I will explain the high level expectation below. A team would like the following process to happen in their pr...
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We presently have our Intune devices being imported into our assets which are great, and we don't want to change that. What we are looking for is for our team to track additional assets, like m...
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Has Jira Service Management event capture, monitorinn event, event cwe are comapirn Service now with Atlassian fnctionalities . I am trying to know if Jira Service Management has ev...
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I want to make in JSM issue one custom field which customer can't change and where will be link to linked issue associated with this issue.
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Hello Team, We have created Two User picker custom fields and added agents in it. Where Custom Field 1 has values A, B, C and Custom Field 2 has values A, B, C, D, E, F. Since A, B, C are the ...
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Hello, I want to send a slack message with webhook from JMWE app like it is in Jira native automation on a certain trigger. How is it possible to post the webhook.
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How do I contact a new costumer through Jira service management?
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Hello everyone, there is a new requirement for a Jira JSM project for which I would like to get the input of this community for implementation ideas and best practice. Context, we are using JSM to ...
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Is it safe to connect power BI with Jira? I would love to connect Power BI so that it can help with jira tickets report.
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My Knowledge Base suddenly started not to work. It lists titles of articles in the clicked category and for the search result. However, it dosen't show up their content when the title is cliked. Inst...
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Been using the Atlassian assist app to connect to our helpdesk through Slack. Was working fine until the /Assist function broke. Buttons are options are there but aren't responsive. App removal and r...
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Hi! When a customer creates a ticket, they first need to confirm notifications through mail. Is there a way to skip this step, so they just receive mail notifications from the beginning? Or can I m...
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Hey, everyone, For better context, the hierarchy I usually follow is Epic -> Story -> Sub-task/Sub-bug. I'm currently working on creating an automation that, when adding a story point to a su...
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Hello, I have question about how to connect JSM with shared channel on MS Teams. I need to get notification if new issue created on JSM project. I don't know actually if i sh...
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I would like to restrict the customer from closing/resolving the tickets from their end. How can I achieve it? Thank you!
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Please tell me if it is possible to get percentile graphs of SLA details in Service Management or Software project?
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Hi team, We are on DC Jira Service Desk, and we have observed that the embedded display of KB pages fails with 'refused to connect error.' However, when the same page is opened in new window,...
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Cant import CSV file to assets (Insights) on JSM, the screen keep showing that the file is uploading but nothing happens after I am using JSM data center
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Our customer would like to have a dashboard to see and track all tickets. This is also necessary to avoid any doublets. I found the dashboard feature in atlassian however no gagdet for this. Since th...
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We are unable to add new customers throwing the below error. We're having trouble. Check your connection and try again Kindly check and update.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I create an issue which function as application, and the application is focusing on license declaration and update. several related licenses have each different expiration date, and attach the licens...
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for creating Two Dimensional Filter Statistics gadget, I am not able use the field 'Story Points' Th
for creating Two Dimensional Filter Statistics gadget, I am not able use the field 'Story Points' The field is not available in X axis or Y axis dimension. how to make it available.
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Hi, I am trying to set up an automation so that whenever an issue is created in a project, a custom field linked to Assets is updated in that issue. I'm not sure what to enter in here. I...
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