Community resources
Community resources
Community resources
Jira Service Management
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I have installed Asset discovery in my machine.I have executed the cmd discovery.exe -s and configured the comment settings , scan settings , credentials settings. In scan setting id 1 i gave the loc...
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Hello Atlassian Community, We're currently using the JSM free plan and considering upgrading to the JSM Standard Plan for its additional features. Before upgrading, we'd like to know if there's a wa...
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Hi, I create new queue in Service Requests. I want to display this queue when user log in. How to set initially displayed this queue? Is there a specific queue tha...
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Importing issue: externalId='1886682' indicates what went wrong？
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Hi, Yesterday our service desk suddenly received multiple email messages all at once, some of them being several days old. Checking the Connectivity log revealed that email pulling had been failing ...
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When our clients reply with an email with an attachment (image, document or other files), we need to receive it in the issue. But such letters do not reach to Jira at all. Also we have in answers em...
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Not all responses from our customers are added as comments to the issue. It seems that when they compose a reply using Outlook or other mail processors, those processors add Re: to the subject and ad...
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If you display the field Date of last comment in a JQL filter query, the Isssue is collored red and bolt depending on the date. Is it possible to switch off this functionaltity?
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I wanted to query all the initiatives first in one widget. Based on the phase of initiatives i wanted another widget that will query all epics under each initiatives
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I have a field (field A) that holds multiple selections and field B that holds the same list but is a multi group selector. What happens, is I have an automated task that changes field B to the same ...
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4/17 UPDATE: I changed the question and will post solutions I found in comments to avoid making this longer. Original Post: I am creating a project that when the issue is updated I need t...
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Our client have some questions about the email channel receiving issue tickets: Is there any difference handling for our developer using IMAP or POP to setup the email channel? Is the attachment r...
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Is it possible to automatically attach documents to a Jira ticket based on key words? Eg, a ticket is created with a subject (or even in the body) with "Error code 1234" Is it possible to h...
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Hey friends, I'm looking to get a couple reminder emails set up, but I'm having trouble wrapping my brain around the smart values of automation to get this going. 1. The first one is setting up an ...
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How do I un-license the Atlassian account owner from being an Agent of Jira Service Management and therefore this user should not be counted as an agent? I tried in user management but it is grayed o...
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Is there a way to apply an automation to color a field (Due date) when 30 days till it reaches date?
I have several date fields in Assets that I would like to apply an automated rule to change the color the closer that date gets to say the due date? I'm on a DoD network so third party apps ar...
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Hi, Can we restrict editing of an issue once it's passed thru a specific transition in JSM (cloud)? Our flow has these states Waiting for review ----> Submitted for changes ---> Change...
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I reworded this question here in a new post. See comment.
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I know you can have multiple portals within a single Service Management cloud instance, one for each separate service management project. I need to find a way to restrict what portals show up on the...
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We have contractors and a separate section in our assets for the contractor laptops. When a laptop is assigned to one of those contractors, a contract is sent to them that contains the device informa...
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Hi all! I am new to using the Atlassian API. What I want to get back is the person who is assigned to a ticket. I got the GET request working and am able to retrieve all the Service Management data a...
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I have a use case where I need to enable external users (who we will NOT know who they are ahead of time) to create requests for assistance in a Jira service desk portal. These requests will ask for ...
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Hello community friends, The Jira Service Management product team and Atlassian HR leadership will be hosting a community AMA (ask me anything) on April 24th, 2024, that’s all abo...
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Hi This is regarding Opsgenie accounts got suspended suddenly. If am trying to add again, again it's suspending. Could you please let me know how to resolve this issue.
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- opsgenie
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Prezados, preciso de um apoio. Fiz alguma alteração no meu portal, onde controlo os chamados internos e gosto do formato painel, porém, meus issues não são mais exibidos lá, aparecem apenas nas fila...
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