Community resources
Community resources
Community resources
Jira Service Management
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I would like to restrict the customer from closing/resolving the tickets from their end. How can I achieve it? Thank you!
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Please tell me if it is possible to get percentile graphs of SLA details in Service Management or Software project?
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Hi team, We are on DC Jira Service Desk, and we have observed that the embedded display of KB pages fails with 'refused to connect error.' However, when the same page is opened in new window,...
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Cant import CSV file to assets (Insights) on JSM, the screen keep showing that the file is uploading but nothing happens after I am using JSM data center
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Our customer would like to have a dashboard to see and track all tickets. This is also necessary to avoid any doublets. I found the dashboard feature in atlassian however no gagdet for this. Since th...
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We are unable to add new customers throwing the below error. We're having trouble. Check your connection and try again Kindly check and update.
- Question
- cloud
- jira
- jira-cloud
- jira-service-desk
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I create an issue which function as application, and the application is focusing on license declaration and update. several related licenses have each different expiration date, and attach the licens...
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for creating Two Dimensional Filter Statistics gadget, I am not able use the field 'Story Points' Th
for creating Two Dimensional Filter Statistics gadget, I am not able use the field 'Story Points' The field is not available in X axis or Y axis dimension. how to make it available.
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Hi, I am trying to set up an automation so that whenever an issue is created in a project, a custom field linked to Assets is updated in that issue. I'm not sure what to enter in here. I...
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...ssuetype)" I read 1 blog which said I need to associate both issue types to both workflows. However this doesnt seem to work. Each issue type can only be associated with 1 workflow. Is this true...
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Hi Community! How can I make automation to calculate values off two fields and put the result to 3rd one (a field in a ticket)? I want to start using Impact Start time and Impact End time and to ca...
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I tried below API. https://xxxx.atlassian.net/rest/api/3/user/search?query=abc@company.com It will return "accountType": "customer" for active customers. However, nothing returned for i...
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Im trying out the “Post-Function Workflow - Clone Issue” function on a JSM Cloud project for a workflow transition. First things first, cloning works like a charm! Second... Can’t figure out how ...
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how to resolve "The card is not allowed to be used in payment process. Please contact to Opsgenie S"
please help me, I can't complete the payment. "The card is not allowed to be used in payment process. Please contact to Opsgenie Support."
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Hi Everyone, The pricing for the Jira products is straight forward. For extensions, I am little puzzled. For example: Most Extensions are free for 0-10 users. Once you exceed that ...
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As per JSM pricing scheme, we have 200 free SMS, however, how do I use them to notify agents? I can't find any place where to setup SMS notifications other than Twilio, but that's another st...
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Hello! I'm trying to setup SMS notifs on OpsGenie. I could verify my Austrian A1 number without issues, but my Movistar Argentina mobile throws an error, despite the line being valid: &...
- Question
- mobile
- notification
- opsgenie
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We use Jira Service Manager and eventhough we need to send emails to our customers when they place requirements, and later an email to rate us, what happens is that when we create a ticket for our te...
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Hello, I'm attempting to create a workflow on a team-managed board. I have created a custom field called 'Developer'. The goal is that once the ticket is assigned, the Developer field will be popula...
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Greetings, Jira community! Does anyone know how to use a filter (or any other mechanism) to pull out a report with the time entered by the dev team members for a specific date range? There are so man...
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I'm trying to create an update frequency SLA and it is dependent on comments to the customer (not by the customer, or internal comments). Does anyone know what smart condition values I could use here...
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I'm trying to view this link: https://support.atlassian.com/requests/PS-164898/ But I get "Unable to display request"
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hi, I'm trying to get support from my site admin, however, seems like nobody knows who the admin of my organization is. How can I check if we have one?
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Hello, We made an automation as follows. @Trudy Claspill thanks thanks <3 I would like to add the following rule to this automation. @Trudy Claspill Can we w...
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in the UI of Assets there are the following status options Action Needed, Active, Closed, In Service, Running, Stopped, Support Requested, Disposed, InActive, In Stock, In Transit, In Use...
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