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Jira Service Management
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カスタムフィールドで作成した2つの日時ピッカーをFromとToと定義づけて、経過時間を算出し、その内容を別のカスタムフィールドに表示したいのですが、対応が可能でしょうか？可能でしたら、対応方法をお伺いできますと幸いです。 ※ ToからFromを引いて、時間を出すイメージです。
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Hi All, So, i have a jira service management project setup which users can raise issues through the front end portal to my team for triage. In order for this to work for us when my team pick up the...
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...bsp; { "events": [ "comment_deleted" ], "jqlFilter": "project!=EMPTY", "excludeBody" : true , &n...
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We use Jira Service Management and are failing to understand how to report on issues created over time and grouping them by priority. For example, I would like to see for the past 30 days, each day ...
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Hi, Few time Jira Service management is taking more then 2 minute to response for create Incident ticket API. Please let me know how can i fix this Sample incident ticket request and...
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Currently I am automating sending an email each time an issue is created and the issue type is a task. For this, I am using {{issue.description}} to include it in the body of the email but it ...
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Morning All, We have setup a New User request form and linked the main data fields such as Name, Location, Department to Custom Jira fields. I wanted to know if I can setup an automation to automat...
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Hi, Does anyone have experience & advice on the best options for integrating Netsuite with JSM. We want to be able to pass Netsuite customer details to create JSM Orgs & Customers, and pass...
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I want to have a central panel for the service desk team to create incidents and distribute them to other projects such as infrastructure and development and return them to the service desk to close ...
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Whether you're using Google Calendar, Microsoft Outlook, or any other scheduling tool, integrating your on-call schedule into your preferred calendar is a beneficial practice. This process ensures yo...
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Is it possible to restrict bulk editing rights in Assets, but still allow users to edit individual objects within the roles?
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Hi. I am trying to export issues but have error HTTP Status 400 – Bad Request. What can be the problem? im trying to export 561 issues - only thay keys.
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I have the following rule: When: All Comments If: Service == placeholder If Block- If: Status is Open Then: Transition to WIP And: Assign the issue to user who triggered (service accoun...
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I figured out you can get around the 100-issue limit in the Jira automation Lookup Issues action by leveraging the {{lookupIssues.last}} value, specifically in this example lookupIssues.last.key but ...
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When an agent is ready to close a ticket, I want to be able to have both categories and sub-categories prompted to be filled in. At the moment, I can close tickets without the categories, which is no...
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We're looking to bring in the ticket key, description, and the issue's url into the automation that will be sent over to the slack workflow via a web hook when a new issue is created. When testing th...
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Hello friends, I am trying to create an automation rule that links two new hire tickets (HR ticket and manager ticket) based on 3 custom fields matching between the two tickets. The custom fields ar...
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Quick Filters currently function as checkboxes, meaning each filter adds an AND operator. While I see its usefulness, I rarely need to use Quick Filters in this way. Rather, I keep having to deselect...
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Hello, I will explain what I want to do through a scenario. This scenario takes place on the Jira Service Management product. Company A is a consulting firm and sells packages to its customers ov...
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Can anybody share how they've succesfully customized the service desk portal one project without breaking things for other projects? The customization options are EXTREMELY limited compared to Datace...
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I am trying to get (back) in to our Jira SM site. When I try to login I am told that the admin has denied my access. As admin i do not remember denying myself. Can anyone help me? Stefan
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Hello Atlassian Community, hope everyone is doing great. I want to start working with the Jira Virtual Agent to automatically create tickets when customers ask questions in a Slack Channel. This is ...
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Hello! Is it possible to change the default status of issue, which stands during the merge of pull request ?
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hello good, I am trying to perform the DNS verification for my domain and I have managed to validate all the necessary DNS records for my domain except the DNS TXT verification failure atlassian-sen...
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Olá, eu quero criar uma automação com uma condição de preenchimento. Eu tenho um campo de menu suspenso dependente e quando ele for igual a x, quero que ele faça uma ação especifica. Ocorre, que não...
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