Community resources
Community resources
Community resources
Jira Service Management
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Hi - this may be an odd question but is it possible to have a single Jira Service Management project with every possible JSM feature in it as on this documentation: https://support.atlassian.com/ji...
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I am researching a solution for my B2C platform to collect bug reports and feature requests. All the tutorials mostly focus on business customers, so I wonder if it's a good idea to use JSM for B2C. ...
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Hi Folks, I'm trying to check the size of an Attachment with the following smart value: {{attachment.size}} Looking to the smart values doc, the size is expressed in Bytes. By testing...
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I want to know if there is any way I can format my PDF download version into a nicer formatting.
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Good morning, We are in the process of setting up an alarm automation that creates an Issue when a contract in our asset database reaches the "Cancelation date" defined in its attributes. We have al...
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Hi, Im working with the API from Data Factory and whas doing this query: select * from "Extra"."Api_Issue" Previously it was retrieving like 60K rows but from 24th of June it is on...
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Hello Atlassian community 👋 We’re excited to announce we’re now supporting multiple languages in Forms in Jira Service Management. You’ll be able to translate your forms into multiple languag...
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I am getting an internal server code when trying to change a status, what should I do to solve it?
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I'm encountering an issue with custom fields in Jira where fields organised under specific tabs on the issue view (Create/Edit/View screens) are not displaying correctly after being a...
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There is a daily site maintenance from atlassian between 1-3 . My question is what will happend with data between this time frame came from different sources? how to recover alerts or data/tickets du...
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buen día, necesito de su apoyo, por equivocación suspendí accesos a un usuario, luego lo activo de nuevo, pero ahora su funcionamiento no es normal no le aparecen algu...
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Hello everyone, have anyone encountered this issue before where by I am trying to export the Assigned Dates of an issue to Google Sheet via the Jira addon, but the hours showing on the Sheet is not c...
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Hello, I am not seeing a space to enter SLA JQL. Also, how do I change the value provided under "Apply to Issues"? Below is my view:
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Hi, I want to ask about this particular situation and need your help. My customer would like to view the description of the ticket that we created from Outlook. My customer prefers not to log...
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The help center is a critical component of your service experience, whether you're supporting employees or customers. It serves as the front door where users come for all their support needs, making ...
- Article
- help-center
- jira-service-management
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...urrentReporter())) OR (ObjectType = User and "Jira User" = currentReporter() AND Superuser = true) This didn't work, which I assume is because I am trying to return two different object types. Is t...
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Hello! I am looking to see if there is a way to integrate OpsGenie with Microsoft SharePoint so when the on-call calendar in OpsGenie gets updated it will sync over to SharePoint. A lot more users h...
- Question
- cloud
- opsgenie
- opsgenie-cloud
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I am trying to create an automation that creates a new issue, and then makes a comment on the old issue to the customer with a link to the newly created issue. I'm using the smart value {{createdIssu...
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I´m new in Jira Service Management and i have this problem. The Board feature (new) is enable in the "features", but don´t appear in navigation menu. Someone can help me?
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Is it possible to change the "Issue Type" Sub-task when the wrong one was selected? The sub-task was created and Completed. Can I move this to the correct Sub-task?
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We prioritise alerts with priority P1..P5 and each priority has it's own escalation policy. For example, P1 has a response time requirement of minutes where P5 has a response time in work days. But ...
- Question
- opsgenie
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Hello I'm using the Jira service management ITSM template, how do I stop the resolution time counting when the ticket is in Waiting for Customer status?
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Hi there! How do I batch transfer request approval powers in Jira Service Management? Example: if a manager is responsible to manually approve some requests in JSM like folder access or somethi...
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Hi, Our JSM project is connected to Slack workspace and we have a separate channel for incidents (#incident-management-p1). I'm looking, When ever user created a incident then automatic...
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I would like to have an automation run when a form is attached and submitted on a ticket. The form has a custom field with the list of asset objects, and a custom field for storing a text attribute. ...
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