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Jira Service Management
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I am a Jira Admin and Service management admin and agent for this project. Previously I could add filters either basic filters or using the JQL under the "filter by" field. However Right now, after ...
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how to check the agent availability in JSM?
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Does anyone have a current Atlassian capability chart to brief executives on Atlassian capabilities?
Does anyone have a current Atlassian capability chart to brief executives on Atlassian's capabilities or could you tell me where i can find one? I've been searching and the closest one it is the fol...
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Me and all the user roles in our service management project do not have access to view older issues in the project. all of us get notified in the screen "You don't have access to this issue" and "M...
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Can someone please advise why all of our Helpdesk agents no longer see the default out the box 'My Tickets' queue? It has recently disappeared for us all, and the only workaround at the moment is&nbs...
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Hi All, I'm looking a Dashboard & Reports for JIRA (Cloud) Assets. I'm unable to find any gadgets for assets and how can i generate the reports with graphical representation in JIRA...
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I am trying to create Automation rule where it sends an email but it is the content I am having trouble with. In using our Employee Exit form, it asks for the Employee, and Offboarding Date. Ho...
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Hi! Specific field is not cloning to the cloned ticket, How can I fix it? I've made it a custom field and added as a field that appears when a specific category chosen. The field is added on...
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Dear Atlassian community, Atlassian is looking for folks who are interested in participating in a 60-minute evaluation session of a product experience. The focus is an SLA (Service-level Agree...
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Can I add extra fields in customer satisfaction form as a Jira admin as of now there are comment box and feedback rating could anyone help me on that
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Hi All, My organization recently started using Jira for customer tickets however, we want few domains from receiving any auto-triggered email notifications when any ticket is created with th...
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(Service Management) I have implemented an automation that sends a comment notification when an issue is created. This notification includes a message addressing the author, ensuring they receive an...
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I am trying to setup Asset management automation to create a JIRA issue when SSL expiry date is less than 60 days. I can get the automation to send an email but cant get it create a Jira Issue...
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Hi, I have an automation rule that grabs a chunk of objects from Assets via a For AQL branch. For all the returned items I update the Name via a webrequest with {{object.manufacturer}}_{{object.mod...
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I am working on creating a flow from power automate that will create new JIRA issues/tickets, with every new submitted form. I have a power automate flow that runs, but on the JIRA automate sid...
- Question
- api
- atl-gruland
- cloud
- jira-api
- jira-automate
- +4 more tags...
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I want a Jira Automation rule to send a web request and create a new issue in another Project on a different site. The problem I am facing is the description. Since the Description uses the ADF fo...
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One of the JIRA users is attempting to change their time zone by editing their account "preference". However when they get into editing preference and click on time zone field they see only one...
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I am trying to get into our account but I get a message that I was denied access by the admin. However, I AM the admin, so how do I get in?
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Greetings Atlassian Community, I have 2 questions: 1. Is there a gadget that I am missing in the dashboard (a default one) that will make the calculation automatically between the Actua...
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I have implemented the AWS Service Management App within my Jira Service Management project. It is working extremely well and is generating lots of issues for me to address! Well, I want to automate ...
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Summary When making updates to Opsgenie/JSM Operation Alerts you will see that when you manually interact with Alerts in the UI, or using the REST API it will go through the Default API Integration...
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Hi We are testing Jira Service Management and have created a project. It appears that not all Emailed requests are being received. For example - we sent x2 from our internal system emails and x2 e...
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can we reopen the main tickets and sub-tickets through email communication if yes then please tell what are the processes
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We have different groups, and each one has a manager, how to auto-assign this manager based on the group selected of the request type, without adding this manager manually? Is there a way to set a...
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Hi anyone, I'm planning to do ACP-420 and i could see the price USD $249 + tax. Did any one know about the price of tax, so that it is very helpful to me to proceed further with some planning. Reg...
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